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Contact and Address
Address | |
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Opening Hours
Monday | |
Tuesday | |
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5 Reviews on “EZPAWN”
I recently had the pleasure of interacting with Genaro at the pawn shop, and I must say that his service was truly outstanding. From the moment I walked in, he greeted me with a warm and friendly demeanor, immediately putting me at ease.
Genaro’s knowledge and professionalism were evident as he assisted me with my inquiries and provided valuable insights into the items I was interested in. He took the time to listen to my needs and offered thoughtful recommendations, ensuring that I had a positive experience throughout.
Not only was Genaro attentive and courteous, but his genuine passion for helping customers was truly remarkable. His dedication to ensuring customer satisfaction was evident, and I left the pawn shop feeling confident and grateful for his assistance.
I highly recommend seeking out Genaro at the pawn shop for anyone looking for exceptional service.
Kay Kay
Billy is one of the best salesmen I’ve ever encountered in a pawnshop setting. He was efficient and gave me exactly what I was looking for. I will shop with them any day!
Called 3 times and they hung up.
Called 4th time and the guy answered after 4 minutes of ringing.
Told guy about them not answering the phone and he had an attitude about being busy. Then I asked about semi hollow body guitars. He found an instrument and told me that he only had a bass guitar. He could not give me anymore information than that. I told him I did not want to drive all the way there if they do not have the guitar I want as I already did this once today with another store. Then he told me it was listed wrong and the bass was a regular guitar. So I asked him to send me a picture of the guitar( or base?) so I could tell what it really was. He replied by saying he was not comfortable with that. So I told him that I am not comfortable with doing business with you so I will not be coming into your store ever. He hung up again. P.S. I have never posted a comment or rating about any business before until this moment. I have never seen such poor customer service over the phone.
Called this seemingly high rated pawn shop. Ez Pawn, to ask if they had any lawnmowers available for sale. I called three times, thos morning, and the last time let their line ring for more than 20 minutes before giving up. Their listing on Google states they are open for business, Sundays, and – as I was not having success finding a moderately priced mower at any of the big box stores – decided tobdrive across town to visit EZ Pawn, directly. Other reviewers claimed the store is very fridly: ” all the staff said “hello”!. However, when I arrived, no one greeted me. After looking around the soace and not seeing any kowers, I managed to get the attention of a bespectacled employee long enough to ask the they had any lawnmowers at this time. He told me, “nah, we don’t have any, now.” I observed that I could have saved a 20 minute drive across town if they had just answered their phone. His exact response: “we busy, and when we busy we don’t answer no phones.”
Wow… that is exactly the opposite of great customer service. After that exchange, I will never do business with this establishment. Nor shall I refer business their way. Terrible attitude, terrible customer service. I am NEVER too busy for my clients. NEVER.
Billy was very helpful today with information that aided me in making a decision on my purchase! I will be back! Thank you