Welcome to Frost Bank, a premier destination nestled in the heart of North Arlington, Arlington. Our central location at, 1881 Ballpark Way, , North Arlington, Arlington, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 817-420-5200. Explore our offerings on our website.
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1 Reviews on “Frost Bank”
I am a new banker at First Convenience and to say my interaction with this location’s manager Paul this morning left me more than offender and appalled at their level of customer service would be an understatement. I own a property in Shreveport, LA but because they do not have a location in LA my renter had to send her payment via MoneyGram to pay her rent before eviction. Due to the payment being such a large amount, MoneyGram issued a money order in my name to me when I went to pick it up from a local CVS on last night. So this morning before work I went into this local branch of First Convenience to deposit the money order in my account. It was a line beginning to form bc they did not open on time. In the line was a white older guy in the front of me (an African American woman) and a young black guy behind me. The bank manager Paul assists the white guy then tells me to hold on let him set up first. He puts out the line post to form a line, their display table, and then picks up all the trash as if we didn’t have anything else to do today. Then after I gave him the money order he calls Moneygram to verify it’s not fraudulent which was fine I understand that that was probably a policy and procedure that he had to conduct. But what I don’t understand was the need for him to confirm with two separate reps from MoneyGram only for them both to confirm the confirmation number and amount listed was legit. I guess the confirmation from MoneyGram (who issued the money order) wasn’t good enough so he tried to call the CVS I picked it up from to make sure that’s their procedure. Please keep in mind not only did I tell him why they had to issue it to me in a money order, but I was also about to be late for work bc I was there an extra 25 minutes for nonsense. After I stated it seemed like they were just being prejudice the assistance manager tried to chime in and I told her, “Ma’am didn’t he just call MoneyGram who issued the money order and verified the code twice and the amount”. She couldn’t say anything bc she knew I was right. So he says, “Well since CVS is taking so long and ur otw to work I’ll go ahead and deposit it. Did u need it to be available today or can u wait until tomorrow?” I told him it didn’t matter. However I did get a contact card for the regional manager and am now awaiting a return call so I can report this incident.