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Opening Hours
Monday | |
Tuesday | |
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5 Reviews on “Mid Cities Pawn”
Decent amount of music equipment over anything else. Cameras, TVs, laptops, guns, tools are out here too.
I came in around 6 – 8 months ago to shop for a bass. Service was solid, staff was nice but once a deal was struck for a Dean 5 string bass w/ soft case included (I didn’t negotiate that in, it was advertised on the tag) there were “no soft cases in stock”. I was told I’d be contacted at a later date to pick up a soft case when they had one available. No contact ever came and when I called to find out the progress on it I got told that ” I’d just have to wait until someone came in with a case that size.” I don’t think there was ever any plan on contacting me after my money switched hands.
I have done business at this establishment twice and I had an overall good experience. The third time I went back it was terrible. There was a Mexican guy helping me and he was extremely rude and he yelled at me. When I calmly told him he did not have to yell at me he immediately became upset and said he no longer wants to do business with me. So I took my merchandise and left. I will be calling back up there to speak with a manager about this. This is not how you treat customers because customers pay your bills.
I recently was desperately look for a nice used ipad for my granddaughter, buying a brand new one was way out of my budget. I went to different pawnshops but no help as everyone was busy so I walked out in three different ones. As I am driving home I remembered Mid-Cities Pawn!! I use to buy from them years ago!! so I stop. As soon as I walk in the gentlemen had finished helping one customer as I was next. I was very happy with his customer service and the soft voice he has making my shopping very easy and answering any questions I had. (No rush on his part) this to me is very important when someone listens to you.
I am sorry for the experience on the first review but closing on time at 9pm!! who wouId not be upset!! I would. I am sure the sales person wanted to go home on time as I would and everyone else.
Well!! what to say but the truth!!!
I was treated with great customer service by a gentleman name Lorenzo. Sold me what I was looking for and on top this the price was right as I stay on a budget. I plan on returning back to purchase another one for my daughter as Christmas is right around the corner. 🙂
Way to go Lorenzo!! Keep up the awesome customer services in you.
These people just want money. Plain and simple. I was lied to because a member of their staff wanted to purchase what my husband had in pawn. I asked that when the item went out for sale if it could be held so I could buy it out right. The manager kept saying “I need to ask my boss.” I called every day for a week asking about the item. Came in today and was told it was sold. These people are liars. I would never recommend them to anyone. Don’t pawn anything here, you’ll never get it back.