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5 Reviews on “Wells Fargo Bank”
Absolute worst bank I’ve ever been to. Sat in the commercial drive through for 45 min. With only 4 cars In front of me. Either they need to move quicker or higher more ppl. Absolutely other retail business would not have any business if they operated like this.
Dear Sir/Madam,
I am writing to express my deep disappointment with the recent service I received at your bellaire branch in city of Bellaire. On 16th of Oct., I visited your branch to initiate an important wire transfer, and the experience I encountered was nothing short of frustrating and unprofessional.
Firstly, When I explained the urgency of my wire transfer, the representative assured me that they would expedite the process. However, to my disbelief, the wire transfer was not approved by the branch manager, despite the urgency and accuracy of the information provided. This delay caused significant inconvenience and financial stress.
Furthermore, my relationship manager have sent multiple important emails to the branch manager and other staff members regarding this issue, but I have not received any response to date. It is concerning that my attempts to seek clarification and resolution have been ignored.
Additionally, my attempts to contact the branch via phone many times have been met with long wait times and unresponsiveness. It is disheartening to experience such a lack of communication and assistance when dealing with critical financial matters.
I have been a loyal Wells Fargo customer for more than 10 years, and this experience has shaken my confidence in your bank’s commitment to customer service. I had expected better from a reputable institution like Wells Fargo.
I urge you to investigate this matter promptly, expedite the approval of my wire transfer, and ensure that your branch’s communication and customer service processes are improved to prevent such issues from occurring in the future.
I look forward to a swift resolution to this matter and an improvement in the quality of service that Wells Fargo is known for.
Sincerely,
I dont like to give 1 star reviews, but this is just a really bad location. They make you feel not welcome here. The very first question they ask when they see you is not “good morning, how are you” The first question is “do you have an appointment”.
This has become a habit for all Wells fargo branches. I also have an account with Chase and Bank of America and they do not treat you like you are some useless time waste person.
I missed her name but she is an older white lady not that old . Horrible attitude, she is so rude all i wanted was to deposit some checks in to my account i guess because I didn’t have “2 forms of identification” my visit was denied which i can understand since i only had my ID the thing is I don’t have my card i wanted to order one and wanted to ask how how to but she didn’t even let me, I don’t know what she was mad about or what is bothering her in her life but i went in with a positive attitude i always do i know how it is to work for customer service i get that we do get frustrated at times but taking it out on your customers it’s never the answer. We are all human beings just like you have feelings i do too, my mood was killed I don’t ever leave reviews because i find that being ignorant but I honestly did get bothered at the fact that she didn’t even let me ask the questions I had about my account. I went to the bissonnet wells fargo location. The vibes was totally different as soon as you walk in you feel welcome, they greet you with a smile and welcome you in. The ladies in the front assisted me with no problem i was able to check my checks with out any problems…
Went in today my mother wanted to an account fist thing they guy in the office with wearing said “YOU HAVE AN APPOINTMENT ” he said all his bankers were on vacation. He didn’t even offer to help the bank was empty. NO CUSTOMERS! I been with Wells Fargo for years. We went next door to chase as soon we enter we felted welcome we open her account. THE MANAGER NEEDS CUSTOMER SERVICE TRAINING. .