Welcome to DATCU Aubrey Branch, a premier destination nestled in the heart of Texas, Aubrey. Our central location at, 919 US-377, , Texas, Aubrey, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 940-387-8585. Explore our offerings on our website.
Optimize your visit with precise navigation using coordinates, Latitude 33.2914563, Longitude -96.9849441. Simply click the Map Directions button for seamless navigation. We’re here to guide you every step of the way.
5 Reviews on “DATCU Aubrey Branch”
Datcu has great personable customer service which is one of the many reasons I love banking with them. They aim to resolve all issues that’s allotted per their policies. I appreciate this, thanks Datcu for being my home bank for 15+ yrs!!
I allowed 30 minutes to get to the bank and drive across the street to the dentist. I was LATE for my dental appointment when I should have been 15 minutes early! If you are using the drive through and you have a boat load of transactions GO INSIDE show some respect! I sat behind one car that long and finally couldn’t sit any longer and had to walk inside! DATCU hire more people if you can not help people in 25 minutes! LAST again it was put in the savings instead of my checking
I really wish there was an option for zero stars.
If ever there was a group of useless people this is it! I had initially come to this bank for a personal loan. When I first asked about a loan, my credit was good. The person from personal loans had suggested a home equity line of credit for an even lower rate, so I went that route. Liza Tyrer, from the mortgage division, took nearly TWO months to figure our house was not eligible to use as collateral because it was not my co-owner’s primary residence (even though I was the only applicant on the loan). Months earlier, she essentially told me it was a done deal. By the time I tried to go back and get the personal loan, my credit had dropped being that I had to put some of my tuition ($2,500) on a card. I had asked Liza if that would be an issue for the home equity line and she assured me it wouldn’t. Needless to say, I was not approved for either loan. So there’s that story.
Yesterday I decided to go to the branch to try to deposit a check that was a bit of a challenge due to the layout of the check to deposit via mobile. I was hoping that I wouldn’t have to make the hour round trip drive to Denton to deposit it at my regular bank. When I walked in, I was pressured three times to take a photo by a male teller. After insisting that today wasn’t a good photo day, he proceeded to “verify“ my identity by means of asking me a number of different personal questions. Because apparently my photo ID was not sufficient? Finally after about 10 minutes of being grilled and questioned, he told me that he was not able to cash a check due to the lack of “history” of my account. Really?? Apparently, it was too short of a history to cash a state-issued check. Yep, I was trying to con them by cashing a $256 government-issued check.
Worst bank ever.
UPDATE!
Closed on a loan for more than twice the amount I was trying to get at DACTU with Randolph Brooks CU!! What an amazing credit union with superior customer service! I closed in 35 days and it took Ms. Tyrer 2 MONTHS to tell me they couldn’t process my loan. I am so happy things worked out the way they did, otherwise I would be struggling anytime I want to do something basic like cash a check with DACTU! Thank goodness!
Tellers don’t even know how to make a deposit with proper paperwork. During this visit I was the only customer in the building and now three days later I have to go fill out some paperwork about the transaction I made because they didn’t have the wherewithal to have me do the paperwork when I was in the building the first time. There is also some woman that acts as a greeter at this branch and all she really does is interferes mid conversation while I’m trying to just talk to the teller about why I’m there that day. She also walked the teller through some of the steps. It was very unprofessional and left me with very little confidence in datcu as a banking institution. Wish I could give zero stars
The most difficult bank literally ever. Customer service can’t tell you your balance, the app constantly has issues. Highly recommend NOT using this branch