Welcome to Navy Federal Credit Union, a premier destination nestled in the heart of Texas, Killeen. Our central location at, 500 W Central Texas Expy, , Texas, Killeen, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 888-842-6328. Explore our offerings on our website.
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5 Reviews on “Navy Federal Credit Union”
Bank for the military? 😆 I think you have to be open times soldiers can visit to get that title. Need a branch with better hours. …
I wanted to open an account for my daughter. During the checked in process, the front desk lady was acting like she owns it. Very rudely she throws the card to us and asked to sit in the lobby. After waiting too long, many customers came after me but they were called before me and our turn didn’t came in. There were a senior couple went to the desk and I figured out that you should not be that rude to a customer to leave the branch without service. Then I went to the front desk lady and asked what what’s going on she said if you want to be called just sit there. I asked for a manager she called the manager right away and a manager came in when I wanted to tell what’s going on she said you are free to go if you don’t want our service. I said ok and I left, however I was not the only one who left without any service there a couple who left too.
I’m not the type of person to call someone incompetent but everytime I’m at this branch and I get called over to the teller named Liz she always tells me that my card isn’t working or isn’t coming up in their system, but everytime I go to a different teller there are 0 problems whatsoever and I’m in and out in 5 minutes or less. This has happened multiple times now so i have to go out of my way to come back another day when she isn’t working to do my transaction.
Not going to lie, I’ve been in the branch less than 3 times since starting my account years ago. Customer service has never been an issue and I’ve loved them. Went in today and couldn’t even add my wife to my bank account without jumping through hoops. I was made to wait in the lobby before finally being called back just to be told to call to call customer service. Called customer service and was just told to speak to the branch. Whatever lady we were working with seems to need to be trained a little better or something I don’t know. Good for the most part when you call and don’t deal with the people inside, but my suggestion if you’re going to have to call customer service/do it online anyways is to just use USAA.
RUDE! Horrible customer service!! No sense of humor and they ALL LOOKED PISSED OFF!! NO SMILES WHAT SO EVER. Definitely NOT a pleasant environment to walk into.
And on top of that:
A Navy Federal Member was selling his car to a USAA members. The bank held the lien. They charged the USAA member $5 to notarize the document for the sell. Now mind you, the Navy Federal members fee was waived AND this was his bank. Seriously?
I could go on with more but I will refrain.
Thank heavens for USAA!!!!!