PenFed Credit Union


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5 Reviews on “PenFed Credit Union”

Excellent
4.6
5 reviews
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  • Mark F

    Applied for a HELOC, and was told it would be 15 days to be funded. That deadline has passed, and their communication leaves a lot to be desired. Seems like I have to reach out to them any time I need and update.

  • Ray K

    I recently set up a new membership in person with Penfed with a young lady named Jennifer. This is what banking should be about, great service. I had an issue trying to set up the account online but there was a verification issue with documents I had uploaded. I brought the original document in and Jennifer promptly took care of the problem and I felt like she had been my personal banker for years.

  • Carolyn Wright

    My hubby and I have been members of PFCU almost 20 years and this is a great credit union, they have great rates, often lower than USAA and we have never been denied for a loan of any type and often times we have received an instant reply at the time we submitted the application. Recently they changed the payday deposit to one day prior to your actual pay date, this is a good thing because it shows that they are trying to compete and comply with the other banks in the area. Most of the time when I go into the bank, the service is always pleasurable and the Tellers are nice and professional. I would highly recommend this credit union to anyone,

  • Carla Fears

    PenFed on Fort Hood has impeccable customer service. Jennifer considered my feelings of losing a loved one and really made an uncomfortable situation, friendly and personable. I was referred by a friend and I am so glad I took their advance.

  • Chenda B.

    The process was fast and simple. I definitely feel like I got the best offer with PenFed.

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