Welcome to PointBank, a premier destination nestled in the heart of Texas, Aubrey. Our central location at, 922 US-377, , Texas, Aubrey, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 940-686-7000. Explore our offerings on our website.
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5 Reviews on “PointBank”
Customer service is hit or miss. In person it’s great at their Denton locations but over the phone they are more often rude than not and it’s much more of a hassle getting problems solved. They have a lot of things they will hit you with a fee for compared to previous banks I’ve had. They did recently update their online/app and it’s much better. Overall better than most big banks but I will probably switch to a different small bank or credit union.
I have been a +25 year long time client of Point Bank. They are the best small town bank with exceptional customer service. They know me when I walk in the bank and greet me every time by my name. Karen, Maria, Amanda, Victoria are my go to ladies for any needs I have. I say no to corporate entities as much as possible as I too own a small business. Support small & local, support Point Bank. ❤️
I love Point Bank, Aubrey TX! The most personalized “small town service” imaginable. I had a security breach on my SSN as someone tried to use it to secure employment. Yikes! I figured next step was bank account. The bank employee dropped everything to help me set up an outsourced monitoring system for my accounts and walked me through the whole process. (It was a hot day and didn’t mind my dog coming inside too.) I am SO grateful for this help and feel confident my info is secure now. Thank you Point Bank – I think I’ll keep my account open another 15 years or so! ♥️🙏
I’m new to the area and stopped in to get more information on potentially opening accounts. I believe a woman by the name of Victoria took care of me? She was extremely friendly, forthcoming with information, and made my visit worth stopping. I hope all of the staff are as friendly as she was.
The Aubrey team is awesome! The level of customer service this branch provides is second to none! I would not bank anywhere else. Every time I come inside I am greeted with smiles and they call me by my name. If you are banking where they don’t know you, it is time to switch!
Thank you Aubrey team for a great job!