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5 Reviews on “Bank of America (with Drive thru ATM)”
Great staffs, Corina Hernandez was the helped us, she opened a business account for me , explained everything very well. And took care of it. I am living far away from this bank but I will always come here . Thanks a lot for helping me.
I actually don’t usually do yelp reviews, but since they completely set me back an hour here we go. I am a solutions consultant business owner for different contractors I went in there fairly early around 930am to transfer money from my business account to another business account. I did not have my business debit card but usually it doesn’t matter if you have a valid form of Identification. So I let the teller TANNER know I have my id he then asks me how much I’m trying to transfer (between BofA accounts btw), I tell them how much.. then the teller MARIA goes to tell me I need another form of id for that type of money which I had never heard before but I then give him my personal account debit he says my accounts aren’t linked and I then ask them both what I can do because I just gave them two different forms to validate who I am and they are still telling me they need another form of id but I gave them TWO different forms with my name on it NOT ONCE did I see anyone type on the computer to pull my account up. All they could tell me was to wait til the bank near my home opened, I felt a shift as soon as I told them how much money I needed to transfer which us why I feel this branch is racist and probably should fire Maria AND Tanner. I did end up going to the bank in Manor and the gentleman helped me with NO PROBLEM and just my ID. Just some advice for Maria don’t argue with customers when they are telling you how to be a better customer representative but I would be mad too if a 25 year old had more money in the bank than me too. Peace and blessings.
Luis cuestas thought it would be a great time to clean his desk while I was in his office for my appointment. If you want any help call dont come in, call.
Outstanding experience each time I visit this branch! Even if arriving at the closing time the staff is super friendly, positive and helpful. Many thanks to David (very professional, prompt, caring), Eunice (assistant manager), Luis (manager), Jazmin, Tanner, Leo – All the team go the extra mile with the excellent positive service each time.
So overall, the service is very fast, accurate, knowledgeable, friendly, with no or very small waiting line. I strongly recommend this branch!
Screw this bank and the people that work here. I have been banking here for over 15 years, I needed a document notarized and they refused to notarize it because it was an identity verification, I am the person on the form, I came with all necessary documents and the women working there were rude and disrespectful. After banking here for 15 years, I will be closing my account and going to a credit union who will actually take care of me.