Welcome to Austin Telco Federal Credit Union, a premier destination nestled in the heart of Westgate, Austin. Our central location at, 2400 Taos Blvd, , Westgate, Austin, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 512-302-5555. Explore our offerings on our website.
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5 Reviews on “Austin Telco Federal Credit Union”
Got an auto loan from them for a 2019 Hyundai Sonata and my current USAA insurance automatically extends coverage up to 30 days as i have multiple cars with USAA. I added coverage on 35th day i.e. lapse of 5 days. This was totally unintentional. Nevertheless ATFCU said they don’t accept automatic coverage (no where on their loan agreement) and charged me 680 + interest for lapse of coverage. For the sake of argument, even if we denied automatic coverage and took lapse of 35 days; where in the world would someone pay 680 premium for just over a month. That’s like annual premium for the family sedan. These guys are thieves.
I have used Telco for over 20 years for my personal and business accounts. They are extremely accessible and helpful. When I call them, I speak to someone at the branch I use and they know who I am. Crazy low fees. If I deposit a customer’s check that bounces they charge a flat $5 fee. If I used Wells Fargo it would be $30 and there are examples like that across the board.
I love Austin Telco. They are a local bank/credit union which means that when I call them I talk a person here in Austin that provides great service. Their fees are way less than national banks and they offer great auto loans with a low interest rate. I paid less than $200 in interest for my auto loan last year which is insane. The process was easy too. I told them the car that I was interested in, they let me know what they offered as far as financing goes and then you can go to the dealership with a check and not have to haggle over price or tricky financing scenarios. I’m sure car salesmen hate it.
Just really wish they were open at least till 6pm Monday to Friday cause for those who work let’s say like me for example I lost my card and can’t get to the bank in morning or afternoon cause of my hours of work just wish they would stay open later .but overall this branch is amazing they are very helpful and very respectful to all there customers
The absolute worst credit union or lender I have ever had dealt with and that’s saying something since I’ve banked with close to two dozen lenders for personal and business needs over the last 20 years in several states.
Pamela Cotton-VP service and Chad Heil loan officer have to be the worst lending employees ever. Five days not returning emails, anti-small business owners, rude, unhappy, and condescending, unlike with most loan officers and lenders they won’t talk with you at all, they don’t allow you use the same LO you worked with before to build a relationship with, the most ultra-conservative lending practices maybe in the country by a credit union.
You call the main ATFCU number and being on hold for 20-30 minutes is normal, it takes DAYS (I kid you not) for them to get back with you on loan approvals. Their phone app looks like something a two-year-old uses crayons to draw up and it’s like their stuck in the 1950’s.
Do your banking and lending with the big boys in central Texas like I do and I shouldn’t have tried to forge a new relationship with such a small little angry credit union. I use Navy Fed, PenFed, and RBFCU they know how to treat people correctly.