Welcome to Austin Telco Federal Credit Union, a premier destination nestled in the heart of Balcones Woods, Austin. Our central location at, 11149 Research Blvd, , Balcones Woods, Austin, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 512-302-5555. Explore our offerings on our website.
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5 Reviews on “Austin Telco Federal Credit Union”
Horrible non existent customer service. Stay away from loan officer Mark Crowley who completely botched our mortgage paperwork and does not respond
I love this place. I used to be a member at the Cedar Park location on Bell and I never got a straight answer. I was there for 23 years and nobody smiled, never a hello etc. In fact they would forget to ask me for my password! Very cold.
At this new location of Balcones Woods and Research it is so different. Friendly caring and they go beyond what is expected. Ashley has been wonderful to work with at this location. I feel like they truly want to do the best for me. There is always a smile when I come into the bank and they remember me. I trust them that they will give me the correct answers. SO very happy!
I was looking up their hours here and saw all these old bad reviews and just had to put in my two cents. I’ve been banking here for two decades. I will never bank at a big chain bank again. Refinanced my house three times here, countless auto loans, money market accounts, started both my kids with a savings accounts here when they were young. They have Mobile deposit, the app makes it easy to transfer money to another account, free bill pay, someone friendly always answers the phone when I call. I love Austin Telco.
My boss referred me to their car loan service. I got the Pre approval letter the same day that I applied, next day I paid deposit for a car but the delivery time was delayed because of chip shortage, I waited for two months, my pre approval has expired. The next day morning I received the purchase order, I called the customer service, they immediately helped me to resubmit an application and asked me to go to a branch to speed up the process. It only took 30 min as they promised, they financed me a new car 100% and the Interest rates are good. The staff was absolutely friendly, the team was professional and the whole process went well! 5 stars!
This credit union is by far the worst! Not transparent with anything at all. They closed my account and I didn’t know until I tried to pay a bill, they stated my account didn’t have any activity within 45 days when I clearly had money deposited days before. Customer service is incompetent and inconsistent with what they tell you. Oh, and also if you plan on going out of TX/ or buying online anything that’s not based in TX your card will be declined and the kicker is they only give you a $250 spending limit. What a joke. Won’t be banking here ever again.