Welcome to Austin Telco Federal Credit Union, a premier destination nestled in the heart of Tech Ridge, Austin. Our central location at, 13309 N Interstate Hwy 35, , Tech Ridge, Austin, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 512-302-5555. Explore our offerings on our website.
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5 Reviews on “Austin Telco Federal Credit Union”
I would like to commend Dominique for her amazing customer service. She truly went above and beyond and followed up via phone regarding a matter I was concerned about. Excellent team here at Tech Ridge!
Let me tell you about these folk. They treat you like family from the moment you walk in, offering warm smiles and a welcoming atmosphere. Their services are top-notch, from easy-to-use online banking to competitive rates that won’t break the bank. Whether you need a loan, a savings account, or just a bank that’ll make you feel at home, they the real deal!
NOT AN ACCOUNT HOLDER, BUT… I just want to commend Austin-Telco for going above and beyond for me. My father passed away in February and unfortunately had no one listed as a beneficiary on his account. Starting from the morning of his passing all the way up until today, the staff went above and beyond the norm in terms of customer service. From offering guidance to what was needed for the process of retrieval of his funds, to working with me on legalities, time and time again I was greeted with great attitudes and willingness to help navigate through a difficult situation. The staff at this location worked together today to help make everything work out for the best, and I cannot thank the ladies enough for their patience. What a great staff! Credit Unions have the absolute BEST customer service, hands down.
This bank judged me based on my looks. I lost everything after my apartment flooded in the winter storm. Lucky my renters insurance company moved quicky on getting me paid but this bank decided to hold my money for an entire week. Sign in the window says 2 days. They couldn’t even give me a real reason for doing this to me and what am I left to do? Just take it? They said no check history but everyone in Texas went through the freeze, flooding and loss of power, so obviously there are going to be people who have never deposited a check before coming in to deposit them. They only did this because they can. I’m going back to RBFCU another local credit union. I could have deposited the check on the RBFCU app and had my funds available instantly the check was well under $5,000.
Worst credit union EVER. they open late and close early, no available card services after hours, weekends nor holidays so if you have issues with your cards/account you have to wait until late Mon. Morning. No access to your own money either, you have to call to make any changes to your account/transactions. I would not recommend it. Deposited Checks have a 3-5 day hold policy, longer if you deposit on Tuesday-Friday. But if you invest with them , they take that money that same minute.