Welcome to Austin Telco Federal Credit Union, a premier destination nestled in the heart of University Hills and Windsor Park, Austin. Our central location at, 7501 E Hwy 290, , University Hills and Windsor Park, Austin, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 512-302-5555. Explore our offerings on our website.
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5 Reviews on “Austin Telco Federal Credit Union”
Austin Telco – 7501 E Hwy 290, Austin, TX 78723.
How can this locations drive-thru consistently be the worst?
Three times the drive-thru has taken over 15 minutes just to make a deposit. They are not going to change – I am.
If I would have known that this bank does not accommodate it’s customers, I wouldn’t have opened up my business account.. this bank accommodates its employees! Drive thru opens at 9:00am, the majority of banks drive thru opens at 7:30 or 8am…the Switchboard closes at 3:00pm, others are open to 5:00pm. You can only go into the bank between 9am and 3pm. I understood the change during Covid.. Pandemic is OVER…. If your looking for a bank of convenience, THIS IS NOT THE ONE!! I’m hoping to close my account ASAP.. it’s just a pain in the a$$ to do!!
Terrible service from a supervisor. Where do I begin, I was setting up a direct deposit for my job and apparently the account I was trying to get it deposited in was closed. I had been speaking with multiple reps in regards to why my deposit hadn’t posted yet and no one with Austin Telco could let me know why. I had to find out from my payroll office that the reason it wasn’t going through was because that account was closed. SO after I had realized this was the issue I tried to deposit a check to reopen my account and they informed me that they would hold the check for 9 days and then the account would be opened. This was on Friday and the teller informed me that if I cashed the check and came back that I could deposit the money and immediately open my account. I told her that I couldn’t come back that day but SHE TOLD ME that I could come back the following day and they would open that account up for me. So I went back on Saturday but the lobby was closed and the lady at the drive through window told me that they cant open accounts through the drive through and for me to come back on Monday. I expressed my agitation and told the lady that the teller who gave me the wrong information WASTED my time and should have known that this could not have been handled today. I told her that I knew she wasn’t the one who told me that info but that my time had been wasted all the same. I informed her that because of all the issues and miss information I had been given by that particulate branch location that I was considering closing my account. I asked her who the supervisor was and she told me that she was the branch Manager and her name was TONY and that she would be MORE THAN HAPPY TO ASSIST ME WITH CLOSING MY ACCOUNT and that she could do it right now!!!!! Appalling customer service!!!!! I cant see my self banking with them if they allow their branch managers to act and talk this way to their members!!!! The location is the one off of 290 and I would not go there if you want good service and knowledgeable people handling your money. You will get neither of these things at the 290 Austin Telco branch!!!!!
The ATM is always broken at this location.
The staff needs to improve their customer service skills. People aren’t going to want to put their hard earned money into the hands of people who mistreat them and are borderline rude.
Very nice bank tellers…
I love that this bank it is always very calm, the customer service it is, the best I ever find in any financial institution.
The only bad thing that I see, it is the schedule they close extremely early, and every time I need to go to the bank in person I have to leave very early from my job.
Other than that, so far so good…