Welcome to Wells Fargo Bank, a premier destination nestled in the heart of Northwest Hills, Austin. Our central location at, 3601 Far W Blvd, , Northwest Hills, Austin, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 512-344-7858. Explore our offerings on our website.
Optimize your visit with precise navigation using coordinates, Latitude 30.3540853, Longitude -97.7557629. Simply click the Map Directions button for seamless navigation. We’re here to guide you every step of the way.
5 Reviews on “Wells Fargo Bank”
I switched from my previous credit union 6 months ago. ( I absolutely had no issues ever with my check from the credit union) The Wells Fargo mobile app is completely horrible. Only accepts checks about half the time. I cash the exact same check every two weeks now, because they didn’t like a signature, they have the money from my employer’s bank, but even though they have it, they’re going to hold it for 9 days. I have talked to everybody, and the only thing that I was assured of is that wells fargo does not care about their members and does not care if they made a mistake. It’s literally the same check every two weeks. It’s absolutely ridiculous. If you’re worried about getting your money available on time to pay bills, do not go with Wells Fargo!!! In nine days, when the funds are available, I will be closing my account and moving to Chase. I will also be refinancing my car with chase. Absolutely, do not give Wells Fargo your business. They don’t care about you!!!!
I would greatly appreciate a sign-in kiosk to get put on a waiting list to talk with a banker. Going through the teller area to be put on the list is frustrating when several bankers are available. And a single teller is working and three people are in front of you at the teller line. There previously was a sign-in kiosk in the past and I felt it worked well.
The other reviews had me a bit concerned, but this was the closest branch to me and I needed to go in person to resolve an uncommon issue. I had no trouble reaching a banker via phone and getting a prompt appointment set up. Janie Lopez was kind and knowledgeable, and she was able to get me through to the other end of a complicated process fairly smoothly. I was genuinely impressed with her attention to detail and resourcefulness.
I don’t write a lot of reviews, but this experience made an already stressful situation so much easier than I was expecting, and I just wanted to share that.
The other week I had one of the worst customer service experiences I’ve ever had at any business. I originally saw Maggie and she was so sweet and so kind. Then a follow-up appointment I had the personal banker Aksana and she was SO incredibly rude, disrespectful, and impatient. Avoid at all costs.
Would have rated zero, if it was allowed. Extremely rude tellers and bankers.
Outright disrespectful banker, when we wanted to open an bank account. The banker was least interested in opening my account, as if we were trying to defraud the bank. Added to this, the teller went away, as we were approaching him for deposits. Customer service is not a thing here. Stay away from this branch.