Welcome to Citizens Bank, a premier destination nestled in the heart of South Treadaway Area, Abilene. Our central location at, 4201 S Treadaway Blvd, , South Treadaway Area, Abilene, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at =325-695-3000. Explore our offerings on our website.
Optimize your visit with precise navigation using coordinates, Latitude 32.400757, Longitude -99.741762. Simply click the Map Directions button for seamless navigation. We’re here to guide you every step of the way.
5 Reviews on “Citizens Bank”
Banking is easy and convenient with this bank. Professional service. I’m a happy customer.
I do my primary banking here. I bank online mostly. Only occasionally need to go to the branch. However, when I do, the staff are always helpful and efficient.
I tried to get help with a recurring issue that I am having with a mortgage loan that this company purchased. Because I don’t have any accounts at the Abilene location (even though I live in Abilene and bought the house IN ABILENE), I was told that nothing could be done and that I could not be helped. I am now on hold with the 1-877 number and have been for 40+ minutes. The last time I called, I was on hold for over 2 hours, and apparently, the problem wasn’t fixed then, either. This is the 4th time I’ve called for this issue. It’s ridiculous, and it’s even more ridiculous that this local branch cannot handle this issue for me. I may work at First Financial Bank and be a bit biased, but this would NEVER HAPPEN THERE! First of all, you would never sit on hold that long. Our goal is to pick up by the 3rd ring.
Even if you get the wrong department, the person who answers the phone will figure out what you need, find the person who can best help you (even if they are at a different branch or the corporate office), put you on a brief hold to call that person and give them a rundown of what’s wrong so you don’t have to repeat yourself, conference you in to introduce you, and then pass you to the person who can help you. If they can’t immediately help you, they take your number down, do the research needed to answer your question, and call you back, typically within an hour or two but no later than 24 hours. I have also worked in the Air Force Finance Office as its commander, and I would NEVER have allowed my staff to treat any of our customers this way. I am beyond disappointed by your company’s customer service, and I’ve only been using you since January. I do not look forward to the next 30 years, and if this indicates how they will be, I may choose to shop around for a refinance in the future.
I’ve banked here for over 20 years, have never had any issues, they’ve always been very helpful.
These people at this bank are a joke …. Wouldn’t break a 100.00 dollar bill because I didn’t have an account with them