Welcome to My Community Credit Union Allen TX Branch, a premier destination nestled in the heart of Texas, Allen. Our central location at, 721 S Central Expy #721, , Texas, Allen, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 432-688-8400. Explore our offerings on our website.
Optimize your visit with precise navigation using coordinates, Latitude 33.0913009, Longitude -96.6801452. Simply click the Map Directions button for seamless navigation. We’re here to guide you every step of the way.
5 Reviews on “My Community Credit Union Allen TX Branch”
Customer service is horrible. You rarely get anyone on the phone, when you do they can’t help and you have to wait for a manager to call. My account was positive and yet I was charged a NSF fee. No refund is given. Despite having proof and a printout of the account details to show I’m positive I was advised they can’t do that. They are not compatible Venmo, PayPal or CashApp. I have had to transfer money to another bank so I can send my daughter money in the Navy. Since I’m unable to send to the Navy bank she uses. Not sure how MCCU stays in business.
Giving 2 Stars, instead of 1, only due to their nice customer service reps that I encountered. Be extremely careful in your dealings with this company. I was with them for 2 years with an auto loan and savings account, before I got an offer to refinance my auto loan to a much lower rate. The paperwork and pay off apparently took to long processing between the two companies, and was paid off 1 day after the 30 grace period one month. I was completely unaware until it smashed my credit. I asked for the late payment to be removed from my credit, due to it being caused in part from the processing of the refinance, and was told that they ‘Could not” remove it. Which is untrue, of course. So, be careful in your dealing with this company, as apparently even something as simple as refinancing a loan will screw you over if you’re not keeping a close eye on processing times. Needless to say, I closed my other account as well and will be shifting it back over to Navy Federal, who have never done me wrong like this.
Update: Reducing to 1 star due to the company not “reaching out” to me after 3 weeks.
I’m posting a review on each location for visibility at this point.
Terrible customer service. 4 out the 5 reps I’ve talked to over the past month know nothing about their end to end process or the follow up for each step. Nobody adds notes to your acct, just that you called. You have to double check everything that a rep told you. This is really disappointing.
It’s taking almost a month to payoff a loan here because they can’t fix a mistake on THEIR end from the summer. So of course we consumers accumulate interest while it’s being sorted. MyCCU, this is what happens when you outsource to third parties that you can only communicate with via email. Every response takes up to 5 business days when it could be a simple in-house phone call.
I’m over calling back every week re-explaining the situation to only get an inch closer to a resolution. I’m getting a lawyer involved as of Dec 1.
________________
3 items bug me about my auto account with this credit union.
1 – They make it very difficult to apply “principal-only” payments in a simple manner.
2 – They partnered with an agency that will HOUND you with so much post mail if you do not submit your auto insurance policy to them monthly. You’re my lienholder! It’s your job to call and check on that. Outsourcing this really perturbs your customers.
3 – If you do not set up autopay, they force you to use third-party “Fincity” to make your payment. This means that, if you use another banking institution to pay, they force you to share ALL of your banking details (statements, activity, etc) and it only lets you pay from a savings account. What is up with this place? Easy solution is to autopay but this bugs me to no end.
The employees are great a great and loud shout out to Mandy Lujan and Eddie Cuba they helped me with many things. I truly appreciate all the people on the phone also who I have called and helped me through the COVID-19. God bless you all at My Community Credit Union.
Will be closing my account here as soon as possible. The fraud detection has always been overzealous, but this past time not being able to by groceries after the initial alert came thru and me approving it saying it was me. Tried again and denied. Called the number to see what the issue was. They said my card was locked and i could do any other tranaction, but because i tried 3 times for the groceries only the customer care center can help. And they just happen to be closed on Weekends.