Welcome to Amarillo National Bank, a premier destination nestled in the heart of Texas, Amarillo. Our central location at, 2401 S Grand St, , Texas, Amarillo, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 806-349-9777. Explore our offerings on our website.
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5 Reviews on “Amarillo National Bank”
Good luck getting great customer service here!! This branch has run down so much!! I want to say I would have gave this branch 5 stars 5-7 years ago, but now they have the SLOWEST people there they don’t greet anyone at the driver ups. I asked for a money order and they gave me cash. So I went to Amigos since the money orders were cheaper there SORRY, NOT SORRY… They should start fresh with NEW management FAST because this place is TERRIBLE!!!!!
I love this bank have been with it for 13yrs and had the same banker ever since. We bank with Teresa Soria since she was just a loan officer and now shes the bank manager!! We lover her and her personal touch with our accounts.
I would give 0 stars if possible. Went to get a change order for our business. The women who was helping us in the Commercial lane was rude. She asked for an ID to help find the account number, which we sent only for them to send it back. The women then proceeds to give us attitude by saying we didn’t give her the idea and that we needed to send it to get the account info. We told her we did and her excuse was she didn’t see it. No apology for the attitude and her mistake. After she receives the ID again, she then proceeds to tell us we don’t have an account. We spend a good couple minutes explaining that we indeed do have an account. After much debate she finally finds the account.
This trip was suppose to be 10-15 minute that turned into a 30-45 minute trip. This incident took so long that a long line formed and the couple behind us asked us if we could pull forward so they could leave.
I do try to give the benefit of the doubt, but the women was just so rude.
I’ve been banking with them for about 7 years and I’m very pleased. Everyone at any of the locations are always so nice and patient. When you walk in you’re warmly greeted and helped as soon and possible. I’ve had minimal issues the whole time I’ve used them. My husband and I decided to open a separate bank account just for our house payment, bills and other things like that and I’m so glad we ended up here for that. We were going to try Happy State Bank, but we were treated very poorly there so we ended up coming back here which is where we both have our separate accounts anyway. We should’ve just done that in the first place, because it really was a huge difference in treatment, service, and overall atmosphere compared to Happy State. I would recommend this bank to anybody.
This comment is pertaining to the branch on Grand, next to the Walmart. I come to this branch daily to make my deposits for my store as well as get a change order. Every time I drive up to the commercial lane, I put my deposit bag in the tube and send it to the teller, then I wait, and wait and wait and wait some more. The tellers never acknowledge that I am sitting in their line so I wait some more, I hear the tellers (over the speakers) greeting the customers in the other lines meanwhile I never get greeted! Not once! Then as the teller is sending the money back then they finally say something to me… Then I once again try pushing the call button to hopefully get someone to acknowledge me. They ask what I needed and I proceed to tell them that I need a duplicate receipt for each deposit. They act like it’s a huge chore to print and stamp a duplicate receipt. This is what my boss requires which is why I need to have a duplicate receipt. However, if the tellers would bother to acknowledge that there is a customer in the line I would have asked for the duplicate receipt at that time. Just this afternoon, I had to hit the call button 4 times before anyone answered me. Then the attitude I sometimes (not always) receive is not fun to deal with either! I am sorry I asked you to do your job! And if you’re that unhappy doing your job then perhaps you’re in the wrong line of work! I never had any of these problems when used to have to go to the branch on Hillside and Bell!! They are fantastic at that branch. But the employees at the branch on Grand just next to the Walmart needs a LOT OF HELP in their customer service skills!!