Welcome to Wells Fargo Bank, a premier destination nestled in the heart of Bryker Woods, Austin. Our central location at, 1601 W 35th St, , Bryker Woods, Austin, United States, reflects our dedication to delivering top-notch services with convenience in mind.
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5 Reviews on “Wells Fargo Bank”
Came in at a time where there wasn’t many people. However, this has been the best banking experience I’ve had. Quick and easy. Didn’t spend more than 10 minutes at this location.
Came in to get verification support for my BILT card via Wells Fargo. Got assisted by banker Michael Nelson who was extremely professional, polite, and patient!
He walked me through the process clearly step by step so I understood what was happening. Michael then waited to double checked to make sure I was able to access all my accounts before I left and answered a few of my questions about the account.
Pleasant and professional experience, great experience going in person rather than waiting on the phone!
Hi,
For the record, don’t leave bad reviews but had to leave one for this experience.,
Spoke to Ryan Anderson, the branch manager, and was extremely unprofessional. Tried calling him a good amount of times so I could get a payroll check pass through so I could pay my construction workers and got a response saying from him, “IS THERE ANY EMERGENCY, IS THERE A PROBLEM???!!!”.
Ryan, for the record, you work for us, the account holders, who give you money for you to even hold a job. you work for us, not the other way around. Keep your attitude in check. If you can’t handle the stress, I hear their hiring park rangers.
Jaime
Staff is nice. Came here to see a banker and there were no bankers in the building. I spent an hour trying to get here and get an errand done on public transit. The person I called at the 800 number for WF said I could walk into any location to see a banker. There should be a flag for customers to find out somehow that some branches don’t provide all services.
Wells Fargo is HORRIBLE. Avoid it if you can.
The comment is not particular to this location, but applies to Wells Fargo’s Practice in general.
I sent a wire to a friend who is also a Wells Fargo client due to an emergency. The wire was sent on 6/7/2023, but my friend did not receive it. We both on the phone to find out what happened. After hours and hours with incompetent Wells Fargo support, no answers or solutions. We were passed around within their support personnel like soccer balls. Finally on 7/18/2023 I for the first time I got a Wells Fargo’s call from a branch telling me that they will reverse the money back to me. The call told me that it was NOT Wells Fargo’s fault, it was the intermediate bank’s fault. The intermediate bank said they did not receive receipt’s confirmation for information. So eventually it is the customer’s fault. We have been desperately trying hours and hours to figure out what happened and what’s needed, and nobody told us what to do and where the money is. The wire money was withdrawn from my account on 6/7/2023 with a wire fee charged. The money never showed up in the wire recipient’s account ever. After these many days finally it looks like the wire money might be reversed to my account.
Before the incident, I did not understand why banks were sued by their customers. While dealing with this ordeal, I wished I were a lawyer so that I could take Wells Fargo to the court.
Anyway, be aware. As a Wells Fargo customer, even if you have every transaction detail shown by Wells Fargo, your money could still disappear for months, and Wells Fargo does NOT care. If you did not go after them, it’s like you never had the money in the first place.
I would try to avoid Wells Fargo with any wire from now on. If I can help, I will move away from Wells Fargo when it’s time completely.
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I posted the above on 7/18/2023, and got a reply from Cedrick on 7/19/2023, which is today. Thank you, Cedrick. Your response came as a nice surprise after over month long struggle to just get my own money back without any real help.
I got a local call from a Wells Fargo branch on 7/18/2023 telling me that they received an email internally to refund the wire that the recipient never received. I have been checking to see if the refund happened, but until at the moment of this writing the refund is still not in my account after 24 hour of the local Wells Fargo branch call. I called and left a message this morning, and let’s see what happened. Wells Fargo, I need my money back to pay my college kid’s tuition due this Friday!!!!
What a nightmare. Wells Fargo takes away your money at lightning fast speed, but won’t give it back after one and a half months when it failed to execute a simple wire transaction.
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The unsuccessful wire made on 6/7/2023 was finally refunded back to my account on 7/24/2023 after one month and a half of hours and hours calling and on the phone with Wells Fargo.