Welcome to Frost Bank, a premier destination nestled in the heart of East Austin, Austin. Our central location at, 2421 E 7th St, , East Austin, Austin, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 512-473-4343. Explore our offerings on our website.
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5 Reviews on “Frost Bank”
I have been a member of Frost Bank for 18 years! The Branch in New Braunfels is wonderful with great people and great customer service! I cannot say the same, AT ALL for this local Austin branch! There employees need a little schooling in manners and customer service! Very dissatisfied and disappointed.
I recently opened an account with Frost bank at this location and on New Year’s Eve an issue came up with a check. Knowing the possibility of someone answering, let alone HELPING me was slim to none on a holiday, I was pleasantly surprised when a warm voice greeted me on the phone. Not only did I reach a manager, Stephanie (I believe and I apologize if I misspell) after 6pm, but she was friendly, didn’t make me feel rushed, and helped me as much as possible. I felt for a moment that I lived in a small town where everyone knows you and wants to help at any time. If you want to know what banking with Frost feels like, that is it! Thank you Stephanie and Frost for being one of the rare places that every time I call… I get a real person on the line.
The people at this branch aren’t very bright. I had a situation with a deposit that could have easily been explained to me. They behaved so strangely and suspiciously and would not explain what was going on. Was trying to open an account at frost- I’ll pass.
This “New” staff literally do not know what they are doing.. lobby was full of upset customers.. 3 customers requesting cash back while cashing/depositing a check, I was one of them. We were being told we could not receive cash back Incase the checks don’t clear.. I’ve always been able to cash my check and take 100 cash at the same time. The banker had her manager come tell me I couldn’t get cash back either that I would need to wait until my funds are available the following day.
I called customer service and they made the funds available
This branch is great, the people there are great. Frost bank as a whole, however, is the worst banking experience I have ever had and it’s not even close. Their systems lock you out of your online banking frequently, for inaccurate and bogus causes, and it happens quite often. I will never bank again with Frost. I will recommend my friends and family never bank again with Frost. If you are reading this and thinking about opening an account at Frost bank, please listen to me when I say any bank would be better