Welcome to IBC Bank, a premier destination nestled in the heart of Govalle, Austin. Our central location at, 2817 E Cesar Chavez St, , Govalle, Austin, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 512-320-9560. Explore our offerings on our website.
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5 Reviews on “IBC Bank”
Ella opened my account back in January up in Parmer Ln when she was in training, she’s been a great Personal Banker, very nice & respectful!
High turnover ratio. Always a long wait. Tellers present themselves as incompetent and then there is never a manager available. For these reasons I choose to deposit via ATM! Now they were hacked and deposits were missing and balances were off. Overdraft fees were promised to be refunded but has not happened and I am still missing a deposit just days before delivering my baby!
I have banked with IBC for over 10 years. It was a much better bank back then but the customer service has never been great. I really only stay out of dimwitted loyalty because it’s from Laredo. But I have to say that the Cesar Chavez branch here in Austin is the WORST branch I have ever dealt with which is such a shame because the facility is quite beautiful. But the beautiful experience definitely ends there. I want to echo what many other customers have said, the wait time for a simple deposit through the drive through is ridiculous! 25-30 minutes is unacceptable and they’re not that busy! There are usually at least 3 to 4 tellers/employees and on several recent occasions I am watching them from my car and they’re carrying on having a great time while me and other cars are sitting there waiting. They will all go into the back room for 3-4 minutes together and leave the entire bank unattended. Deplorable customer service and relations from very incompetent and inefficient employees. They don’t respond to these reviews to even apologize or try to make things better. Most of the reviews I’ve read say the same thing and are from 7 years ago to now! On top of all of this, I tried getting an auto loan thinking that because of all my years of banking here surely I will get a good interest rate and also because my credit is very good, but no they would not consider me for the loan until I found a car and would have to then apply for it. That would take soooo long! The most inefficient systems run this bank. DO NOT BANK AT IBC. I will be closing my account and suggest to anyone that banks here to do the same.
I’ve banked with IBC bank for many years and the Cesar Chavez branch has to be the worst branch I have ever used. I came to this location because it was close to my job. When I pulled into the drive thru, there were no vehicles in line. I signed the check I needed to deposit and sent it in. After about 5-10 minutes, I was asked for my ID. I stated I didn’t send it in because I was depositing and not getting cash back and that the Luling & San Marcos branch never needed my ID to make a deposit. Nevertheless, I sent it in anyway and continued waiting for additional 10-15 minutes before the teller finally came back and said the deposit was complete but they were putting the entire check on hold for 7 days. At this point, I’m upset because a simple 5-10 minute transaction turned into 30-35 minutes and made me miss my lunch and return back to work a couple minutes late. Not to mention, usually when I deposit a check at my local branch, I’m able to access partial funds since I have regular Direct Deposit for my payroll check and they can see that. This location has really made me consider closing out my account once my funds are available and sticking with just A+ who I currently use as my secondary checking account. And let’s be serious. 1 star is me being generous.
I’ve worked at a couple of banks before owning a Buisness and I have to say, I have never been treated more poorly. With some experience in my background, I have learned the most important thing is custom service! If you call the teller to send you the carrier and they say “what” instead of greeting the customer is just rude. They took for ever for a simple deposit where you can see inside and notice it wasn’t busy at all. There were like 6 tellers literally just laughing inside and taking their sweet time. I called the teller again and asked what was taking so long and said “Oh ummmm it’s already ready let me send it to you.”. IBC is not known for the best bank. The only thing you are doing is making its reputation worst by hiring people who don’t care! So, NO, I am definitely not coming back to this location and don’t recomend it.