Welcome to UFCU, a premier destination nestled in the heart of Greater South River City, Austin. Our central location at, 130 E Ben White Blvd, , Greater South River City, Austin, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 512-467-8080. Explore our offerings on our website.
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5 Reviews on “UFCU”
I drove a friend to this bank. However. It seems very nice . They even have refreshments , like coffee. Friendly staff . Nice bank .
I used to like UFCU, but recently I haven’t. Banks should not be able to authorize someone else to access their members’ money without the owner’s consent. I got paid on Friday, July 26, and deposited my check via mobile banking the following day. My employer told me that the funds left her account on July 29. I thought I had money in my bank account, but when I checked before paying rent, I saw “return item deposit” and “return item fee,” and that activities were done on July 31st. I realized my whole check was gone. I was shocked! I called immediately to get answers and have been going back and forth ever since, even having to file a police complaint. I hope everything gets solved as soon as possible, not up to six weeks, as I was told. It was the bank’s fault, and I should not be suffering.
I also wrote the following review for Bank of America:
Hi, Bank of America
I was told that you authorized a stolen check that belonged to Mary Uwamahoro. Please don’t let anybody deposit/cash out a check that does not belong to them. Because you are enabling scams. Before cashing out a check, make sure that that person has an ID that matches the name on the check, and if they don’t, the owner of the check should be present to give approval. If you have done that my money would have not been stolen. I hope you change your policies, do that with a careful consideration, or someone sues you and win so you can be encouraged to do the right thing to protect peoples money as you should.
Needed to open an account and Nayeli walked me through everything and made it super easy even though it was super busy. Excellent attitude and customer service!
Sometimes life throws problems at you that catch you completely off guard and wrong footed. In these cases it can be difficult to get back on your feet again. I’d like to truly thank someone who went out of her way to extend a helping hand to me when she did not have to. Her name is Carrie Bruce at UFCUs branch on Ben White and Congress. Yesterday, Friday March 24 I was on Ben White in 5 o’ clock Austin traffic after work going to the atm to make an important withdrawal. Once I arrived my card was not working because of an issue with my account so I started walking towards the door not realizing the office had closed a little while ago. I tried to open the door and it was locked and my head dropped in sadness and anger because I didn’t make it on time and I yelled damn it! Loudly. My sincere apologies. This particular withdrawal was very important and urgent and I hadn’t made it on time to go inside the office to ask for help so I was upset at myself and worried. Walking back to my car I hear, “Excuse me sir! How can I help you?” from the door. I explained the issue I was facing and with no hesitation and a hopeful attitude she said “come with me let’s see if we can still fix this.” A phone call was made and being that it was after hours I wasn’t optimistic that anyone would pick up on the other side. Thankfully, someone did answer who helped fix the problem with my account that was stopping me at the ATM. Not only that, but we were also able to work out an arrangement regarding an auto loan that I’m currently paying off as well. It was lowered for the next couple months to allow me to catch back up on the payments and save enough money to be able to pay them in full regularly again. I can’t express enough in words how happy I am that Carrie was there because I don’t know that anyone else would have approached a visibly upset man who just yelled damn it in front of the door. My family and I are okay and still flying solely thanks to her efforts. She saw I needed help, went out of her way to ask, listened with care and concern then took quick action to resolve the problem and then another! I consider myself a man who keeps his word and that day I was only able to because of your kindess and willingness to open that door and offer help. Ma’am my family asked me to send their thanks to you when I finally got around to writing this 🙂. People like you who show that level of care and resolve are one reason we much prefer credit unions over banks. Thank you and the team you’re a part of so much for everything. Hope yall have a great day.
The people are helpful and always very curtious.