Welcome to IBC Bank, a premier destination nestled in the heart of North Burnet–Gateway, Austin. Our central location at, 11400 Burnet Rd Bldg 46, , North Burnet–Gateway, Austin, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 512-397-4595. Explore our offerings on our website.
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5 Reviews on “IBC Bank”
Branch did not order me a card or checks (according to customer service). Called customer service. Had to go all the way back to this exact branch to “get my debit card”. The branch had no info on the card or checks which were ordered (keep in mind this was mid December). Its now almost mid February and I still have no card or checks which were ordered. I do not understand how there can be this much confusion on simple request from a bank, but if you do not want to deal with this type of confusion and delays for simple banking request, pick a different bank.
I had some issues with fees IBC is trying to charge me. IBC staff has been sending me around to other staff to help me out with the issue, yet nobody has really care about it. The only thing I keep hearing is that they cannot do anything about it.
A week after filing my complaint, they are still doing the same thing where they just keep sending me around to other staff to help me out with the issue, yet nobody has really care about it.
I’m really waiting to get this issue closed out to be able to close my account with them and do my banking business somewhere else.
IBC doesn’t take care of their costumers at all.
I.B.C. bank in general :
More often than not, they have gone out of their way to meet my needs as a customer, as far as going into any of the banks, and doing transactions. The app, and security, however, is somewhat of a pain in the (!@#$%!?!). I have been locked out of my bank account on several occasions, through the app, all because I was getting my car fixed, or, applied for a small loan.
But, if that is the only complaint that I have, that is a really good thing, because that means that I.B.C. is working hard to make sure that my accounts are safe. Annoying, sure, but, when I can finally access the accounts, I know the money will be there.
As far as their customer service, they are fab! The people are helpful, friendly, and attentive. The staff has gone out of their way, and bent a few policies, to help me open a savings account, as well as a VERY small IRA, (for what good it does). I am deeply thankful, and, would go so far as to say, thank you.
This is my experience with IBC since opening the account. Before reading this review I want you to know that everything you’re about to read is true and not exaggerated one bit. Here we go. I went into IBC on Burnet Rd in Austin, TX to open up a bank account being that I was new to Austin at the time, I needed something local. I was helped by a young woman who was in training. I should’ve known this bank was trouble when the guy who was supposed to be shadowing her to make sure she was doing the job correctly was walking around and chatting away with his fellow coworkers. The young woman had to call out to him on multiple occasions to ask for help and when he finally would come by, he would do the task for her then leave again. She wasn’t learning anything this way and lo and behold she screwed up my account! I didn’t notice until the following day that my name was not correct on my debit card which also meant my name on the entire account wasnt correct! (And still isn’t till this day!!!) This of course caused problems on more than one occasion but I will give you an idea of how embarrassing this was: I offered to take out my coworker to lunch and my card was refused due to the incorrect name on the card!!! I was so embarrassed! But that wasn’t the end of it, it was just start! Many times after that my card simply refused to work! Many times I almost ran out of gas or couldn’t buy essentials because this card would not work! I know what you’re thinking “why didn’t you go into the bank to have it fixed?!” I tried!!! Multiple times!!! The bank manager Sylvia always gave me the run around. She never had any real answers to my problems just “sorry’s” and empty promises to fix the problems I was going through. The very last time I went in was when Sylvia replaced my card and she said “don’t worry I’ll make sure you’re not charged for this card because it was our mistake” …. sure enough not only was I charged BUT SHE GAVE ME BACK THE SAME CARD WITH THE SAME INCORRECT NAME!!!! When I tried bringing it to their attention I was hung up on by one of the workers there who has a terrible attitude (the Hispanic guy) (bigger light skin guy is just as bad if not worse) and when I tried calling back they simply did not answer the phone!!! This is no way to treat someone who has their money in your bank!!! Oh I almost forgot to mention that Sylvia gave me her card to reach her personally… you guessed it! She doesn’t even answer the phone! Listen, if you want a bank that values their customers go to a real bank, not this bs DMV-styled-replica-sorry-excuse-for-a-bank. I hope this review has helped you in making a decision on whether or not to do business with IBC. Oh yes!!! One last thing: they don’t have any real customer service! So if your card doesn’t work like mine did during non-business hours, you’re **** out of luck! You’ll have to wait till their branch opens at 8:30am and even then you’ll be lucky to get any customer service from these incompetent people. There’s no 1-800 number to reach anyone at anytime so please keep that in mind when considering IBC. This can be extremely dangerous especially if you’re alone in a city like me with no one to call on in case of an emergency and not having access TO YOUR OWN MONEY can be a very bad thing. What’s the take away? Don’t choose a bank that treats their customers like they’re trash… go with a real bank. Closing my account today!
Wow , I really can’t express my gratitude enough for the 2 bank tellers that helped me out last week Wednesday. Y’all the bank was closing and they stayed a lil over 30 mins to help get my CHECK CASHED! The check wasn’t registered yet in there system, then the verification process wasn’t going through, we had to continually contact the issuers, finally, EVERYTHING WENT THROUGH! Check was cashed and I thanked them so much! Mind you this is not my Bank. IBC BANK employees are TOP TIER!