Welcome to Truist, a premier destination nestled in the heart of Oak Hill, Austin. Our central location at, 4220 W William Cannon Dr STE 300 Suite 300, , Oak Hill, Austin, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 512-358-2300. Explore our offerings on our website.
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5 Reviews on “Truist”
Been banking at this location since about 2014. Was already a client at a different location, but took my grandparents in so they could get better service than Wells Fargo. From the outset, we received excellent care. A year or two later, Albert, the current Branch Manager came in and excellent became phenomenal. Anytime my grandmother had an issue, Albert took personal care to see it was resolved. Everyone at the branch has been helpful and attentive, but Albert is second to none when it comes to customer service. My grandparents passed during the pandemic and Albert again rose to the occasion and offered all the assistance the bank could muster. The negative reviews here are a mystery to me, but some people are impossible to please.
Cuz Jay just let people go down they get hurt and they don’t help anyway it’s a bad company
Poor customer service and horrible phone ethic, never have I been spoken over for more for the reason of sharing an excuse ever in my life. There is also very rarely ever a banker here, so nothing ever gets done. Would give 0 stars if I could.
Sadhana is always rude, is a bad listener, and often has bad information because she’s not understanding things I try to say to her multiple times. She talks down to me and ruins my day every time I see her. Someone please fire her so I don’t have to change to a location further from my house. The other employees (as said to me verbally) and other clients (as seen in these reviews) also know she’s unpleasant and has no customer service, which to me means she can’t do her job. Everyone else at this location is wonderful, helpful, and kind. I always pray Sadhana is not working when I go in. I hope you never meet her.
Terrible customer service both in person and on the phone for an all around terrible bank. I opened up a business checking account on September 27 and was told that I had a month to fund the account. After attempting an external transfer only to be told that that was not allowed even though the original rep told me that external transfers were acceptable. I went into this branch location a week after I opened my account in order to make a deposit. I found out that my account was closed without my consent, and without any notes as to why. Sonya, the older haggard woman that was working as a teller was extremely unprofessional, and rude. When asked why my account was closed it became obvious that doing the bare minimum was too much for her. It’s banks like these that need to default and close.