Welcome to Chase Bank, a premier destination nestled in the heart of Old Tarlton Center, Austin. Our central location at, 3267 Bee Caves Rd, , Old Tarlton Center, Austin, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 512-330-0129. Explore our offerings on our website.
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5 Reviews on “Chase Bank”
Been coming here for years under a business account. but all of a sudden iam not recognized to any of the other employees enough to do a simple change order. My situation was handled very poorly with no sympathy towards my commute to this bank every once a week.
I went in today around 10am to open a business checkings account. I was told by one of the employees that it would take only a couple of minutes for the business manager to meet me. 15 minutes go by, I politely ask for an update. The employee tells me it will take another 15 minutes. I felt like my time was not valued by this branch of Chase. I am horribly disappointed at the subpar customer service. Needless to say, I will not be banking with this branch. I wasted almost 25 minutes of my morning feeling like a fool.
I’m no fan of going to the bank and occasionally feel a bit wary of advice given at banks. Today I worked with Amy Jantho and even with our phone conversations I felt good about her. Meeting and discussion matters with her confirmed she is great. Kind, patient and really goes the extra mile to help customers. I definitely recommend her and her trustworthy advice.
I need to update this. I’ve called repeatedly here and can not get a person to pick up! Just like any big bank or corporation we are only important to the extent profit can be gained from us and really not even then. Screw Chase!
The banker at this location, Do Pham, provides outstanding service. We opened new accounts and he was very friendly, thorough, and all about relationships and customer service. I suggest you meet with him to discuss your needs. He gave us great ideas to consider and appreciate his level of service.
Went in to downgrade one our credit cards. The banker Michael told us that we could not downgrade but had to open a new card and then close our old card. Seemed strange because this was something that Chase credit cards were known for, but he insisted that it could not be done and may have been a past feature. He cited his experienced colleagues who told him that it could not be done. So we begrudgingly applied for a new card. Then later that day, found out we could indeed downgrade the card. Unfortunately, we could not cancel the application. Michael was at least apologetic. He got his manager George involved who despite telling us he was sorry, his tone suggested otherwise. It didn’t help that he made confusing statements. He said that this process wouldn’t hurt our credit score that bad, but he wasn’t a credit report expert so he wouldn’t know and then he made a suggestion regarding the credit cards, but then followed with that he wasn’t an expert in credit cards. That was obviously not helpful. Needless to say, we are now stuck with a hit to the credit score thanks to them. Will look at using the branch down the street near Dimensional. Maybe they’ll have professionals who know their craft better and have better interpersonal skills.