Welcome to Bank of America (with Drive thru services), a premier destination nestled in the heart of Plaza De Las Lomas, Austin. Our central location at, 3300 Bee Caves Rd STE 795, , Plaza De Las Lomas, Austin, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 512-329-7300. Explore our offerings on our website.
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5 Reviews on “Bank of America (with Drive thru services)”
Every time I come to this bank, it’s very un organized or understaffed or it appears it is. There are several employees at the bank, but only one teller is usually working. It took over an hour and 20 minutes to get change and my experience at this bank. Is ALWAYS a long wait. Their drive-through is closed and has been for over a year. I do commercial business here and I have asked the teller before if their commercial lane was open, he told me yes, and that was just a week ago. While waiting in the drive-through of the commercial lane for over 25 minutes, assuming they were just busy inside I finally went in. Where he informed me (the same teller) oh the commercial lane is closed. And they take care of everyone inside first. I pressed the call button while In drive through while waiting for 25 minutes in that lane, somebody could have at least told me that they were closed in that lane to come on in as a courtesy, I wasn’t even acknowledged. There is another Bank of America just 11 minutes away and worth the drive. I don’t recommend doing business here unless you have a ton of time to waste.
Everybody was very nice. My boyfriend took out a large sum of money and had no problem!
I have been to this branch several times in the last month and more times in recent months for various purposes. Each visit with staff was an excellent experience. Eva, Noelle, and Bradley have all been excellent. They know me on sight when I arrive and are friendly and helpful with my different needs.
My only odd experience was really a customer’s misunderstanding. As people lined up waiting for the bank to open, the person at the front of the line didn’t try the door again after 10 AM. Eva came by and assured everyone they were open and to come on in. She mentioned the front door is on a timer and automatically unlocks when it’s time to open. The customer at the front of the line was waiting for someone inside the bank to use a key or thumb-latch to unlock the door.
People in this branch of BoA wanted to send my account information and SSN to a third party for my account verification! And asked for five business days. The same task was completed by the North Lamar Blvd branch in just 5 minutes without any third party involved. No information sending, no SSN , nothing!
The two tellers I’ve worked with are good. However there is only ever one person at the counter. Multiple people in line but one teller. But hey good thing you’ve got a host to direct traffic..? Please staff up…