Welcome to Chase Bank, a premier destination nestled in the heart of Scofield Farms, Austin. Our central location at, 1700 W Parmer Ln Ste 3, , Scofield Farms, Austin, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 512-873-0210. Explore our offerings on our website.
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5 Reviews on “Chase Bank”
Beware of reviewers giving 1-star reviews because they can’t read, don’t understand process, are mad about traffic (the bank can’t control the car/foot traffic), or are complaining about ATMs as if Chase controls the speed that the servicer comes out to fix them. These things are not necessarily within the control of the people who work at the bank, and it’s asinine to rate them a 1-star because of it. Also, calling Chase’s 1-800 number does not take you to a representative of the bank located on Parmer Lane, so why are you upset with those representatives when you didn’t even talk to them? It’s silly. Anyway…
On Monday, January 22nd, 2024, I stopped at this location because I needed to deposit a large check into my business account. Priscilla was the person who helped me and she was nice, quick, and efficient. She answered my questions thoroughly and, while I waited in line for a little while (not their fault), once I got to the front, I was in and out in minutes. I was told that my check would be taken off of hold in 2 business days, and she was correct.
On Wednesday, January 24th, 2024, I went back to this bank to get a cashier’s check for the money that was released after 2 business days (just like Priscilla said), and this time I was greeted by Charisma when I got to the front counter. She took care of my request, and was also a super kind individual. It took a few minutes because we needed to wait for the manager, and that’s alright. I don’t have an issue with a bank following it’s standard process. The manager came out, got it resolved, and Charisma continued providing excellent customer support.
I’m very happy with my experience here at this branch, and all these low reviews are NOT indicative of the efficiency and kindness displayed to me by Charisma and Priscilla. Customers need to have a little more common sense about their expectations because this branch is great!
Came today to deposit a cashiers check. Nick the bank teller was horrible. a simple transaction was made difficult by asking me to provide my drivers license debit card and even a ssn card. I provided my id and refused others. I have never been asked to provide such things. a cashiers check provided with an account number is all that’s needed. If I could give zero stars I would. shame!
Do not go this location, employees have a negative attitude , and bad customer service, they think they have a super job and they don’t know how to help you. And the wait is terrible, 20 min minimum just to do a cashiers check.
The employees in this branch is not efficient. Posting this video of them just chatting while there was a long line of waiting customers.
Worst bank ever, closed my account because of missing information without even letting me know. They didn’t email, call, text or mail. Closed the account and waited for me to notice, I wasted hours on the phone trying to understand what they need from me, all they have to say is I should reapply.
I had amazing credit, they waisted my time and ruined my credit now as well. STAY AWAY!