Welcome to OneMain Financial, a premier destination nestled in the heart of Southpark Meadows, Austin. Our central location at, 9900 S I-35 Frontage Rd Ste 200, , Southpark Meadows, Austin, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 512-326-1151. Explore our offerings on our website.
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5 Reviews on “OneMain Financial”
Ha ha office not allowed to call me anymore
Never had any issues with them until my payments keep on increasing due to having their insurance to make up for full coverage I’ve had it since I opened a loan with them .
Now for some reason they are increasing my payments so I call them and speak to Jesus work Id # 4202408 ask why can’t give me reason so I asked how much original payment was never got an answer because I did get the unemployment insurance at beginning of loan which I thought was a good idea diffently not so I asked him to cancel unemployment insurance tells me it will not lower my payment. when I added the unemployment insurance it made my payment go up but now that I’m going to due away with anything causing me to pay more he’s telling me it will not lower my payment and on top of that he never answered my 1simple question something is not right but you’re i will make complaints to every agency possible
It’s funny, when they mess up, they turn it back on you.
I was told two different instructions, completed all two and got the run around. I was transferred to a supervisor (I didn’t even ask to speak with her) whom was condescending and argumentative while I was simply calm and asking questions. (I don’t think she had her coffee yet) All I wanted was clear instructions and confirmation of competition – since I’ve waited a week already. Everyone else was great but the woman supervisor sounds like she could use some customer service skills – it costs zero dollars to be nice.
Open a loan in mid September, lady who helped me open acct said payment would be due November 11. Oct 11 a payment is withdrawn from my bank acct not even a month from when I received loan. Called branch to get info about mistake, spoke to Monica. She was not helpful and very rude. Didn’t help all all just kept saying “that’s not what your paperwork says”, instead of trying to see what happened. Asked to speak to manager, Monica then said she was the manager. I took out a $8k loan paying them basically double because of interest, therefore if I see a mistake I deserve to be helped professionally. Do not recommend this place to anyone. Feellied to, they were extremely nice when first in branch. She was really clear with providing info, and now they are backing out on everything that was said that day. Can not refer back to paperwork, because was not provided with hard copy and email link has expired(how convenient!)
The 18% on the pre-approved loan wasn’t the best, but after all was said and done, I ended up with a 30% interest rate. NOT what I was expecting, but I am still very thankful for them even when I don’t have such an impressive credit score. This is just a minor but much needed step to my rebuilding.
As for the branch itself… Wow. Just wow. The building is absolutely infested with cockroaches, piles of dead ones and scattered lines of live ones. EVERYWHERE. This alone made me want to walk out immediately and drop the loan entirely. Owing 2 grand to a place that can’t even seem to get an exterminator?
UPDATE: I carried this loan for less than three months, and my credit union actually approved me for a much higher loan at a much lower interest & monthly rate JUST so I could get rid of this company.
The people at OMF were very friendly. I wasn’t approved at first but when I mentioned an offer I got in the mail, they honored it. In addition they have an awesome rewards program that allows you to earn points towards gift cards just for doing what you are required to, such as making payments on time, and signing up for schedule payments. If you need a loan go see them, or call them they are great and will help you out.