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Address | |
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Phone | |
Website |
Opening Hours
Monday | |
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5 Reviews on “PNC Bank”
I understand now why this branch has such terrible reviews. I went to close a deceased relative’s account, and was asked for my ID and asked to wait. Waited 15 minutes while people ran around doing everything but acknowledging me or letting me know I’ll be attended to soon.
I don’t mind waiting, I get people are busy, but seeing a customer in the lobby and not letting them know they’re with someone else, or just got to finish one thing, anything. It’s customer service 101.
I left and went to another bank that had to be closed, and I was in and out in 10 minutes. I was actually treated like a person, given condolences and everything! Imagine that…
I bank here too, and I’ve got half a mind to find myself a new bank.
If it was possible to give them 0 stars I honestly would. Service here is TERRIBLE. They never seem to have enough tellers for the amount of business they get. No one answers the phone and there are 2 numbers listed for the location. I came in a week ago to get a debit card .. the card machine broke I had to come in the next week and I’ve been waiting over an hour to simply get a new debit card
The employees at this location have always been sweet and welcoming. I was turned away at the shoal creek location and then happily welcomed at this Cameron rd location by Diego. Very grateful for the service here.
This is by far the best banking experience I’ve had. Not ONE time, but EVERY time I come to make a transaction I’m called by my name and treated as if I’m someone Very Special! I look forward to seeing Mary Jane, Miguel and very special others each week( their names I cannot recall) but they deserve every bit of being mentioned. Thank you, Compass team, for the sincerity and compassion each of you show me.🙏🙏🙏
Worst PNC ever! There were 4 girls inside, 1 drive through lane open and only 1 girl doing all the transactions from the lobby and the drive thru. The other girls were just sitting there talking. I literally waited 30 minutes at the window to just cash a check, and no one in front of me. This branch is absolutely horrible!