Welcome to Bank of America (with Drive thru ATM), a premier destination nestled in the heart of Village At Western Oaks, Austin. Our central location at, 5800 W Slaughter Ln STE 200, , Village At Western Oaks, Austin, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 512-323-0781. Explore our offerings on our website.
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5 Reviews on “Bank of America (with Drive thru ATM)”
I went in to ask about my finances and was told by the only cashier someone would help me in a couple minutes. Not a problem until all the advisors started packing their things up. notably seeing me waiting and started talking about going to Wendy’s for lunch. Blatantly ignoring the fact that I was the only ONE waiting. Anyway, they all left together for lunch and when I asked the cashier when they’d be back he said “I don’t know, in an hour?”. I left and went to another BOA and received great service.
I would give 0 if it is possible. We are trying to get the notarize service and the front lady just rudely told us we need the translation and when I told her other bank never required it, she just ask me to go to different bank. She basically shows she doesn’t want to help at all.
They do not have a drive through that they operate. They do not have temporary checks for business clients. Their staff has a “not my job” attitude that palpitates through the building.
They Very slow and only one customer service employee And very racist with the customer The worst bank I’ve ever seen 👎
If I could, I wouldn’t give one star …
This location is a sad excuse for a bank and gives Bank of America a bad rep. I’ve had few customer experiences worse than the once I experienced at this branch with their “relationship banker” Kim. She was absolutely no help what so ever. I had 2 people ask why I was there, and when she came to get me she had the wrong reason. She never said my name, she never introduced herself, she never smiled, she was absolutely zero help with my problem, and wasn’t able to answer any of my questions. I was going to close my account because of a fee I was suddenly being charged, and she didn’t seem to have a care whatsoever that I was unhappy despite that my account has been open for 14 years.
I filled out an online survey that night, and the branch manager did actually call me the next morning. When I returned the call, it rang and rang and went back to the main menu because no one answered the phone.
I see another person had a similar comment about Kim a few years ago. Sad that she’s still there. I’ve never met a banker or one on one customer service rep who was as unfriendly and unwelcoming as she was. She was condescending and gave one word or one sentence answers and pursed lips. Never ever going back to this branch and am closing my account.
PS I called the 1-800 number a week or two earlier and they were way more help, and friendlier, than she was. Don’t waste your time going in.