Welcome to RBFCU Ben White, a premier destination nestled in the heart of West Congress, Austin. Our central location at, 205 W Ben White Blvd, , West Congress, Austin, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 210-945-3300. Explore our offerings on our website.
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5 Reviews on “RBFCU Ben White”
It’s a good bank but it seems like rbfcu customer service only answer the phone when they feel like it.
My first transaction they locked all my money away and I had to sit on the phone with them for 2 hours because some kinda “fraud “ when it’s all my money?
My in person interaction at the Ben White branch with Garry who said he has worked for RBFCU since 2018 and at 8 different branches left me in tears today. Instead of offering solutions or trying to diffuse the customer interaction he further instigated the situation. He referred to me as a non member, questioned the intention of my withdrawl of funds, and even after initally writing down the amount on my requested withdrawal of $200 in quarters on the slip he then ripped the paper into pieces in front of me and then changed the amount to $50 saying he had to reserve the quarters for business use. I mentioned to him that I no longer lived in Texas and wanted the quarters so I could ɗo my Dad’s laundry before I leave Friday. He offered no solution other than waiting a week and ordering quarters in bulk. In my frustrated state, I asked if I should just put my money in a bank where I live in Ohio. He spouted off that the wire transfer fee would be $15 and that a cashier check $3. I never asked him how much it would cost me to transfer my money elsewhere, so him spouting off associated fees with removing my money was further instigation. What Garry didn’t offer or suggest to me was that I had the option to visit another location today and withdraw their daily limit of quarters. Garry didn’t provide the excellent customer service that I had previously associated with RBFCU. I don’t know how many times I’ve bragged about how great my bank has been to me in the 20+ years of being a loyal member. I opened my account at their first location in Live Oak when I was a teenager. Today my feelings have forever changed due to my horrible interaction with Garry.
*** I did call 210.945.300 and speak to someone regarding my experience with Garry. During that conversation she informed me that I could visit as many branch locations as I wanted and withdraw their daily limit of quarters. She also confirmed that I could use a personal check without the associated fees to deposit the funds I have remaining in RBFCU to another bank.
The phone representative was seemingly apologetic when she heard about my bank interaction.
Navy Federal Credit Union cards can not make a withdrawal here. I hope Navy Federal returns the favor.
This is the worst bank they will enroll you in something called “courtesy pay” without your knowledge. That is when you have no money and you use your card, instead of the card simply declining, the payment will go through and lend you the money while also charging you an extra courtesy fee. and when you notice that they do this they WONT refund you. No matter how many times you express that you didn’t know this was going on and that you simply can’t afford all the extra payments. They don’t care and they won’t refund you. Any other bank i’ve had before this would have refunded me especially when i had no idea. Thanks RBFCU now i can’t afford rent!!!