Welcome to First Heroes National Bank, a premier destination nestled in the heart of Texas, Fort Cavazos. Our central location at, 87030 Warrior Way, , Texas, Fort Cavazos, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 254-532-3000. Explore our offerings on our website.
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5 Reviews on “First Heroes National Bank”
Dont know why ive been with them for so long, wouldnt even let me take a loan of 1000 dollars even though i had way more than that in my bank account, their zelle is bad, i moved states and i get charged 5 dollars to take money out of an atm since they only extend in texas, terrible
Horrible bank. They called me to call them at a specific number. I called the number 20+ times and they hung up on me instantly each time. This bank is a huge scam. The employees all need to be fired. They are all very rude in person too. They get you with a promise of free 100$ but now because of this awful bank. I cannot access the 450$ in my account.
Also they can’t be added as a bank for cashapp. Venmo. PayPal. Etc. So if you use money transfer a lot. DO NOT USE THIS BANK
My husband and I have been members since 2006. Everytime we’ve had a problem they have solved it. Today was no exception. The problem was First National banks call center. The first 2 people we talked to told me I wasn’t showing on the account so I say ” well then here’s my husband who is also on it. They lost their minds and told them we had to hang up and call back for them to talk to him. Then hung up on me. When we called back it mysteriously routed right back to the supervisor so she could immediately flip out again and say ” I can’t be on a 3rd party call and I had had it and yelled back mean things as she hung up. So my husband had to call from his phone as now my number was being held hostage by Sonora the supervisor. Come to find out they never tried us under First Heroes bank. After the 4th call we were transferred to First Heroes and we both were on the phone just like everytime before and got our issue easily fixed by Rachel. We called back from my phone afterwards just to see and got a gentleman that took a few seconds and found me. He said we only show on First Heroes. So if it’s a call center for several banks why weren’t we asked what bank we’re with when it didn’t come up? Rachel gave us a direct number to First Heroes do we don’t have this problem again. Thank you First Heroes again for helping us.
The absolute worst bank I have ever done business with. As an active duty Service Member I strongly suggest using Navy Fed instead. FHNB is not user or service member friendly. They take a huge chunk of money if you try to make a transfer, the transfer limit to another bank account is $1000, and you get charged $25 for that transfer. Zero customer service etiquette both from the personnel at the 254 numbers and the toll free numbers. The man I spoke with on the phone that worked at the bank was severely inconvenienced by my questions and couldn’t even answer my questions and all I wanted to do was transfer MY money from my FHNB account to my Navy Fed account and they couldn’t even help me and told me to go in person to a bank and there isn’t even one on Oahu where we PCSed to. If you are new to Ft Cavasos or stationed in Texas and think about opening an account here to get that “free” $100….run, run far away from this bank and take your business and money else where
Worst bank i have ever used. They lock your card for everything including a reoccuring Verizon bills. They have failed to pay my soldiers on time. Their tellers are rude, and they do not have the man power to handle a military lifestyle. You’re deployed and have a 12 hour time difference? Well you better wake up in the middle of your sleep shift because they are only available 11-4.
Stay far away. I am actively telling my soldiers not to go here and have written the 3 core commander along with IG to have them investigated if not removed from post.