Welcome to Cadence Bank, a premier destination nestled in the heart of Texas, Grand Prairie. Our central location at, 530 S Carrier Pkwy, , Texas, Grand Prairie, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 972-264-4811. Explore our offerings on our website.
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5 Reviews on “Cadence Bank”
This was the first customer service experience I’ve had with Cadence outside of just making my monthly mortgage payment. I was dealing with a “new to me” insurance claim problem. Duane Jones was SPECTACULAR walking me through what I needed to do and getting things processed efficiently and with a great smile! I LOVED my experience with Cadence and Duane!
It’s was a horrible experience to witness such poor customer service. I watched my partner get interrogated for a simple withdrawal .
She presented 3 different forms of identity, including a photo ID . Then, to have the supervisor Damien blurt out in front of everyone that this is not because your black was soooo embarrassing. No one was thinking that or said anything to that fact . He was the supervisor acting like this…
What a horrible and uncomfortable experience I encountered today at this branch.
The teller was unprofessional, and when I addressed this to the supervisor, things got even weirder and more unprofessional.
I couldn’t believe it and when I requested to speak with the branch manager … she decided to make me feel very small by implementing tactics using her power of authority.
I would suggest not using this branch and if so reporting the ridiculous customer service to the proper department by calling the 1800 number.
No one should be in possession of your hard earned monies or valuables and treat you with such disrespect.
I absolutely love these bank. Everyone is so happy and friendly. I have two non profit accounts and duane jones was super helpful. He worked with my schedule and respected my time. Also Duane and Ariel are friendly. I am so grateful.
Everyone is always so helpful and professional. Tammy keeps things running smoothly, and Dwayne is on top of everything!