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Phone | |
Website |
Opening Hours
Monday | |
Tuesday | |
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5 Reviews on “Texas Regional Bank”
The People You Know! It’s true to form. Marcy Martinez, Administrative Officer, manages an excellent team. Marcy’s division is simply cordial, attentive and get to know their customers and calls them by name.
I just want to express how helpful Uriel Aviles has been throughout each interaction and can say he has the best customer service skills. I’d highly recommend him to everyone.
I usually go with Liz Martinez, she is always good and friendly. She gives all the information and takes the time to explain everything. I have 2 accounts and Liz always helps me a lot. She is one of the examples of service in this field.
Also when you call on the phone he always explains everything clearly and easy to understand.
Lies, fake smiles, and detrimentally outdated infrastructure. Started with multiple accounts. Was promised awesome services and access. Every single service promised failed every single time. Whittled down to one account to see if they would improve and catch up over time. Very disappointed. Might be fine for the sheep, but it just won’t help a shepherd. This is not the bank for young and entrepreneurial folks who need to move their money any faster than their very old fashioned way.
Marcy the branch manager is very rude. Please make sure you leave with your license because after you accuse one of her tellers she well threaten to shut down your account. Ever since this incident every time I go in she makes sure that my teenager daughter and I wait and have a terrible experience. My teenager tried to get a debit card and was turned away because the 4 tellers, loan manager, and branch manager couldn’t do it. I began to record and loan manager Nora and Marcy both called Rick Morales their supervisor and told him my daughter called one of them the B word…after speaking to Rick and telling him that I have proof she didn’t say that he went on to tell me to get my affairs in order and I have 5 days to leave their bank. Worst bank ever since situation with Marcy.