Welcome to Chase Bank, a premier destination nestled in the heart of Westside, Houston. Our central location at, 13070 Bellaire Blvd, , Westside, Houston, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 281-495-4554. Explore our offerings on our website.
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5 Reviews on “Chase Bank”
bad customer service ever, you need to learn how to serve customers. If you don’t need my coins then don’t take it. I will deposit to other banks that in need. Wish this review has 0 star rate, I will give you that 0 star.
I had a scheduled appointment at this location to meet with a banker. Upon arrival, I was greeted by a friendly employee at the door and my wait time to see the banker was less than a minute. The banker was polite and helpful. My situation was handled quickly and efficiently. All employees were wearing masks and were helpful.
I want to give some positive praises to a young lady by the name of Lily who works at the front lobby. Upon entering the bank, I was kind of annoyed by the number of customers in front of me and how long I anticipate I will have to wait before being seen.
However, I was quite surprised and impressed by how quickly I was actually seen because of the way Ms. Lily carried out here job. She was super efficient in directing customers in front of me to the appropriate stations and people as well as taking care of a couple tasks herself while answering questions people in line had. She was also highly cognizant of which customers came in first and took care of people in the order they came in despite some were in line and some were sitting.
She did all of this with not only professionalism but with a pleasant courteous demeanor. Honestly, I was very impressed and felt the need to leave a positive review in hopes the branch manager will reward and encourage such behavior. I left feeling good about my banking experience because of Lily. Well done Lily👍
I’ve given this branch multiple attempts. Every single time it’s been a disappointment. For starters the branch had issues with verifying identity so it flagged our business act as fraudulent, locking up thousands of dollars from a small local business for 3 months. I had to go to another branch to fix this nightmare. I’ve had multiple headaches with business banking with Chase so I constantly find the need to carve out time to fix their mistakes or get access to my funds. The branch manager, Kelly Thanh Hoang is rude, doesn’t make eye contact with me, skips me for other customers, and instantly tells me “we can’t do that” but when I go to another branch they do it no problem. The level of care is literally zero. Don’t waste your time coming here it’s been nothing but HEADACHES and disrespectful, uncaring management.
This bank is useless. i wish my job was so easy. manager drives a red tesla so he probably gets paid very well but if you ask him for help to apply for a new credit card or debit card all he tells you is ” use the mobile app “. like dude i came to the bank physically to get help in person not to be told to use the mobile app. I’m disappointed, will be transferring my money to another bank and closing all my chase accounts.