Welcome to Chase Bank, a premier destination nestled in the heart of Atascocita Town Center, Humble. Our central location at, 19240 W Lake Houston Pkwy, , Atascocita Town Center, Humble, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 281-812-8117. Explore our offerings on our website.
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5 Reviews on “Chase Bank”
I came here once to get my name changed… the lady said there would be a 2 hour wait and I would have to make an appointment. But get this.. there were two bankers doing nothing. So I say okay and I come back a couple weeks later, the lady in the lobby goes to ask one of the bankers if he was busy.. he wasn’t, just was sitting in his little cubicle. So I set an appointment for 12:30. I arrive at 12:24 and I’m greeted in the lobby and checked in. I wasn’t seen until 10-15 minutes later as the banker whom I scheduled with had someone else just walk straight into his little cube and do business. Why would I make an appointment if y’all aren’t going to uphold it? Ridiculous
I would not consider going here if you have a serious issue and you have to speak to a teller, using the atm in the bank is the only reason I will ever come back here if its an emergency and I cant drive to another location. You get treated at bare minimum, I mobile deposited a cashiers check Friday early in the day and was told on the app that it would take up to an hour to get it deposited, didn’t think anything of it and went on about my day, Saturday morning rolls around and there is a hold on my account so I go up to the bank trying to see what is wrong there was about a 2 hour wait, understandable its the weekend usually when everyone is off, was given a customer service number and maybe they could better assist me. Waited on hold for 2 hours to get told that they could not do anything until Monday due to the bank being closed I was informed that I could possible go into the bank and they could better assist me, waited in the lobby for someone to assist me a lady came up didn’t even come off as she wanted to help me a man was trying to get her attention and trying to see what time the lobby closed and completely ignored him so I told him it closed at 2 then it was only 1245 and she told me that she had an appointment at 130 and when they got she would leave to help them instead of me because they had an appointment! Like why would you tell a customer that?! I just shook my head and said ok I’ve been waiting too and I came in and have pretty much waited all day just because I didn’t make an appointment doesnt mean my concern isn’t anymore as important as theirs. I was in such shock that she wouldn’t go to her co worker and say hey do you mind helping my customer when they come in because I have a customer now and they need my help. She didn’t tell me her name or anything she was the most unprofessional bank teller I have ever come across, I have been so disappointed with customer service.
Just had a great experience here at this chase location. One of my auto pays stopped so I had to get a cashier check and they were so helpful and even gave me ways to help in the future. Thank you Gracie and chase on west lake, y’all are awesome.
These people are rude and racist. They treated me like I didn’t belong there. I’ve been a Chase customer for over 20 years and they refused to notarize a document for me and directed me to go down the street. This would never happen in my downtown branch. Chase Bank you have to do better!
This location lies and makes up regulations that contradict what is listed on Chases website, then state that it is “internal information”. They declined a formal lease agreement as evidence of residency, then declined a bill due to it not including a middle name. Neither of these are real requirements for Chase and we were lied to by staff. Even the previous representative at this exact branch stated a lease agreement would be sufficient evidence of address. Appalling customer service.