Welcome to Truist, a premier destination nestled in the heart of Texas, Humble. Our central location at, 9467 Farm to Market 1960 Bypass Rd W, , Texas, Humble, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 281-706-8000. Explore our offerings on our website.
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5 Reviews on “Truist”
Asked for a debit card daily limit increase to go shopping. Increase denied inspite of funds available. Not allowing me to spend my money is unacceptable. Am transferring all my money to Capital One Bank. They don’t hold my my money.
Had an appointment at this branch the day I was leaving to Florida. I came 20 minutes late due to accidentally leaving a debt card in an ATM, and then got held up in traffic. The lady that was supposed to take my appointment turned me down (which ultimately cost me $1,000.00+) because she didn’t want to start my paperwork even though she had 40 minutes left of my appointment time. I explained to her that I was leaving town and she responded that I had to reschedule, showing how unimportant my business was to her. Definitely not what the tv commercials claim about being dedicated to helping others.
I went to open a personal account at Truist Bank in Humble. In all my years of banking, I never had anyone ask me personal questions before opening an account. She basically interrogated me as if I was a criminal. What the heck is this world coming to when a bank can intrude upon your privacy before opening an account.
I understand if I would have done something to deserve this treatment but we hadn’t even started the application process.
On 10/11/24 (between 1 PM – 2 PM CST), I visited this branch to cash a check, and the experience was far from smooth—it took a frustrating 50 minutes to complete the transaction. When I first arrived, I went through the drive-thru, but since I don’t have an account with Truist (although my paycheck is issued through this bank), I was directed to come inside. I didn’t mind the inconvenience initially, but the service inside was unacceptable.
Despite having two tellers and a banker handling transactions inside, the process dragged. The week prior, this same transaction took me less than 10 minutes, so I was shocked by the inefficiency this time. The banker assisting me seemed indifferent to my time, prioritizing unnecessary “verification” steps instead of quickly verifying funds and processing my check. What made matters worse, she spent more time training tellers and assisting customers who arrived after me, which only added to the delay. After 50 minutes, she finally processed the transaction.
To give some context, my family’s company holds a commercial account with this bank, and I occasionally cash my paychecks here for convenience, despite the $8 fee. We’ve had a relationship with Truist since it was BB&T, so this lack of efficiency is especially disappointing.
Unfortunately, this isn’t an isolated incident. I frequently deposit checks at this location for my family’s business, and there are often delays—especially at the drive-thru. I understand the importance of training employees, having been a Service Manager in the banking industry myself. However, I also know that training should never come at the expense of customers’ time and experience. It’s frustrating to hear the same excuses about being short-staffed or in training, especially when I see idle tellers inside while only one customer is ahead of me.
Given the limited branch locations nearby, with the closest alternative being in Greenspoint (which is out of my way), I’ve been left with little choice but to keep visiting this branch. I hope this feedback is seen as constructive and leads to improvements in their processes. While I’ve seen similar complaints from other reviewers, nothing seems to have changed. If Truist values its customers, they need to rethink their approach to customer service and efficiency—for both employees’ and customers’ benefit.
Hopefully, this review helps others set their expectations before visiting this location.
The motor bank hours states 9 am to 1pm. Someone must have not shown up to work today the tubes were out their lights on and myself, and the other cars on the lane sent their transaction, up to find out that we will have to spend the weekend, without my bank card, DL, or my deposit. It was frustrating to known can’t count on my bank to have their motor bank open during this pandemic where we count on this! More upset when I saw the surrounding banks all operating on a Saturday as normal. I’ve been with this bank for 10 years when it was Citibank. This experience was confirmation that I need to move to another bank that has other means and is up to date with the banking business.