Welcome to Chase Bank, a premier destination nestled in the heart of Eagle Ranch West, Katy. Our central location at, 6103 N Fry Rd, , Eagle Ranch West, Katy, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at =281-858-9764. Explore our offerings on our website.
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5 Reviews on “Chase Bank”
I want to give some positive praises to a young lady by the name of Lily who works at the front lobby. Upon entering the bank, I was kind of annoyed by the number of customers in front of me and how long I anticipate I will have to wait before being seen.
However, I was quite surprised and impressed by how quickly I was actually seen because of the way Ms. Lily carried out here job. She was super efficient in directing customers in front of me to the appropriate stations and people as well as taking care of a couple tasks herself while answering questions people in line had. She was also highly cognizant of which customers came in first and took care of people in the order they came in despite some were in line and some were sitting.
She did all of this with not only professionalism but with a pleasant courteous demeanor. Honestly, I was very impressed and felt the need to leave a positive review in hopes the branch manager will reward and encourage such behavior. I left feeling good about my banking experience because of Lily. Well done Lilyđź‘Ť
Marcy the branch manager is very rude. Please make sure you leave with your license because after you accuse one of her tellers she well threaten to shut down your account. Ever since this incident every time I go in she makes sure that my teenager daughter and I wait and have a terrible experience. My teenager tried to get a debit card and was turned away because the 4 tellers, loan manager, and branch manager couldn’t do it. I began to record and loan manager Nora and Marcy both called Rick Morales their supervisor and told him my daughter called one of them the B word…after speaking to Rick and telling him that I have proof she didn’t say that he went on to tell me to get my affairs in order and I have 5 days to leave their bank. Worst bank ever since situation with Marcy.
None of the outside atms worked and my card would not let me in the atm in the front
The customer service there is less than pleasant. The manager was less than helpful & they closed before the scheduled time of 5pm. Jose said they don’t have cameras in front of the building!! Having worked in the financial institution industry, that’s definitely Not something they should allow the employees to inform customers of.
These 5 stars are all for Luna M, one of the Personal Bankers at this branch. She said “yes” when bankers at 2 other branches said “no.” Then she problem solved with me to make it happen.