Welcome to Action Pawn #1, a premier destination nestled in the heart of Texas, Killeen. Our central location at, 1107 S Fort Hood St, , Texas, Killeen, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 254-634-4488. Explore our offerings on our website.
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5 Reviews on “Action Pawn #1”
Mat with one T in the firearms and ammunition and accessories you are phenomenal! I have to say today was probably the best experience I’ve ever had purchasing anything! And that’s saying something lol. Any how it’s been a long time since I’ve shot anything so I was a bit apprehensive going in. I knew what I had in mind. This kind young man quickly made contact which was wonderful! That’s great customer service not seen most places. I explained what I was looking for, but completely open to his plethora of knowledge which is what he had! And wow I was amazed at what he was able to teach me about my purchases! 2 different items I was interested in beyond happy with them both. Can’t wait to shoot them. I went in with purpose came out with knowledge I didn’t have walking in. I didn’t feel belittled made to feel like I’m an idiot that is 200% of what I know is excellent customer service! The pricing on new products I actually was shocked, very affordable! Mat took his time to explain exactly what I was buying, considering recoil for me as well as to how many parts when breaking it down to clean! What was best to keep it cleaned. How often to clean it to firing ratio, down to what ammo was best for what situations. To the pattern of ammo. He shared he had sister, so with her in mind I felt that he truly cared about me and what I was buying. I wasn’t just a customer in the store to purchase so let’s take advantage!! 10 ⭐️’s!! I will tell everyone definitely to go see Mat and I will definitely call him for any further knowledge or purchases or questions! Thank you so much you made my first time purchase amazing 🙏 if I was the in a position to give him a raise I most definitely would whoever is. What an asset this young man is to that department! Anyplace!
This was the absolute worst customer service I’ve ever experienced. My spouse and I went into buy a personal protection gun for our home because he already has two weapons but one is fairly large and the other one is a subcompact with a lot of recoil and neither of these I’m comfortable using. I have nothing negative whatsoever to say about the saleswoman that dealt with me, she was excellent. She was extremely helpful and was really really nice about letting me see all the guns and find one that felt really good in my hand and compare and go back-and-forth. That was a fantastic experience, but I’m giving us one star for everything that happened afterwards. We decided to go ahead and pawn his subcompact and use those funds to go towards a gun that I was comfortable with. The guy that we sold them was functional and worked perfectly. I picked out a gold glitter ceracoated Glock 43x. This gun was brand new and has never been shot. After pawning his gun I still had to spend about $450 which seemed like a good deal because the ceracoating is pretty expensive. My husband went the next day and picked it up and he decided that he would go home oil it up and take it to the gun range to try it out. He brought it home and took it apart, and immediately noticed a problem when he tried to put it back together. He couldn’t get it together, and he didn’t know if there was a trick to it that he was missing because he’s never owned a Glock brand weapon before. He took it to the gun range and spoke to their gun repair person who is certified to work on Glocks and asked him if he could just help him put it together and tell him what he was doing wrong so that he could do it the next time. The gentleman spent about 15 minutes, trying to put it together and couldn’t get it to work either and he was very confused as to why it wouldn’t go together because he said it shouldn’t be all that difficult. he also commented about the ceracoating because he is also licensed to do it and he said that whoever did it didn’t know what they were doing because you were not supposed to ceracoat the inside of a slide. At this point, it seemed pretty unusable. My husband decided to go back up to action on and see if the ladies who sold it to us could show us whatever trick they use to put it back together since it was supposed to be fully function tested before it was sold to us. My husband immediately stopped by the manager who said that they weren’t going to be able to help us and was completely unconcerned that he sold us a product that was not functional. I sold them a perfectly functional weapon and they sold me an unfunctional one. The manager was extremely rude to my husband and seemed completely unconcerned about trying to do anything that would help us, and my husband asked him what the trick was to getting it together since he should have taken it apart and checked it and put it back together when it was sold, the manager admitted that he never even bothered to do that so he didn’t even do his job. We just got it an hour beforehand and the only thing they would do is refer us to Glock for the warranty, which is absolutely ridiculous because it would be one thing if it had been something we broke, but the thing has never even been used, the only thing we’ve done it literally removed the slide, which is a normal thing to do because weapon maintenance is taking off to clean it and to oil it. My spouse is perfectly familiar with this process and how to go about doing it.I will be contacting corporate and trying to figure out how to actually get some help from the store. Don’t ever go buy anything from there. They don’t care about their customers or stand behind their products. They basically sold me a $600 paperweight. The manager was very rude to my husband and provided us terrible customer service. If I could give them zero stars, I would. Updating … it cost me $25 to fix my brand new gun because the company they used overdid the ceracoating and it had to be scraped out of the inside of the barrel.
Gabe and Crystal were both honest and helpful. I went to 3 pawn shops in the area and Gabe offered me the best deal! Give them both a raise!
I shop here regularly for deals on things that I normally could not afford brand new. Great place well informed staff. This place was once amazing for music.I hope they get the music section back up running again. But if you need a gun they sure got em.
I come to Killeen once a year for work and make it a point to always stop by this store. I do a lot of pawn shopping and this place is unlike any other shop. I do a lot of pawn shopping in the Austin area and was so glad to see a long time Austin Firstcash manager named Gabe take over this store. The selection is huge and Gabe cut me a great deal on a Louis Vuitton bag for my wife.