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Address | |
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Opening Hours
Monday | |
Tuesday | |
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5 Reviews on “Lone Star National Bank”
Came in to get a cash advance from my Simple Bank card because it was closer to me than a Compass Bank at the time. Teller said no problem and went to get my money. Charged my card and then came back to ask if I was a customer. Told her no that I was a not. She said okay and walked way. Came back about 5 minutes later to tell me the most they could give me was $1000. I told her that she had already debited my card the amount I had requested and she said she would refund me my money. I told her that I need the money today or I wouldn’t have requested the amount I did. She said I she was sorry. She should have asked me if I was a customer first before even debiting my card. Worst customer service.
Came with my mother to discuss bank business, but couldn’t see anyone because out of the two women working here to speak with, one was busy talking actual bank stuff with a married couple while the other was reminiscing with a friend in person at their desk, rather than hold their discussion until after hours. We’ve waited here for 45 minutes now, waiting behind a person who isn’t a customer.
Worst bank experience ever. Glad I don’t bank with these people.
I recently opened an account here. Ms Stephanie Gomez was really knowledgeable in answering any questions i had.
All my visits to this location have been meet with a kind helpful staff!
What I really like about this bank is the employee how they treat there customer with respect and satisfying the customer needs. I’m proud to be a lone star customer and I recommend it.
Why do I have to go in person to report FRAUD? I have never heard of a bank doing this. I can’t cancel paper fees I didn’t even ask for and have to go in person as well. Literally why? Charging me $10 a month for something I never asked for and had no choice to cancel my card. I’m cancelling my account and direct deposit immediately.