Welcome to Wells Fargo Bank, a premier destination nestled in the heart of Texas, Plano. Our central location at, , 2400 E Plano Pkwy, Texas, Plano, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 972-246-1100. Explore our offerings on our website.
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5 Reviews on “Wells Fargo Bank”
Great location in Plano. It was an overall excellent experience. Nicely modeled location. Julia was above and beyond. She was Friendly, Professional, Knowledgable, and great attention to details.
This branch at Jupiter and Plano Parkway in Plano, TX has been going downhill for years. Today had to wait 20 minutes to get into my safety deposit box – no other customers in the bank. Apparently ONLY the branch manager was capable of letting me into the box and she was typing on her computer for 20 minutes, knowing I was waiting. She did not run out and let me know she needed a few minutes or acknowledge me in any way. When she finally came out, no apology or concern for me waiting – just asked me for my safety deposit box key. And even after I was done with the box, still no apology. She was not wearing a name tag but it was the branch manager on duty today 9/11/23 at 9:30am. I will call Wells Fargo Corporate today and make sure they take my complaint and make note of who was on duty. It’s such a loser branch, horrible customer service and this is the 3rd time I’ve stormed out of there. Will be moving my account to my other bank.
Tried to add a dba to an existing account told me I had to have appointment in two weeks. I assume they will close branch soon a lot of turnover in last year. Regional banks are much better on customer service. National banks you are just a number. I even had to make appointment to close my 4 commercial accounts and personal account. Two weeks they will allow me to close the accounts and I will be done.
Went to withdraw cash and teller took 30mins just to tell me she was unable to help me no reason given, worst service ever. Will be closing the account for sure. They need to invest in good customer for sure or they will be out of business soon.
Worst customer service ..& only 1 banker available to help & so many customers are waiting… I went to 2 Wells Fargo both of them have the same issue ..