Welcome to First Bank of Wyoming, a premier destination nestled in the heart of Wyoming, Rock Springs. Our central location at, 601 N Front St, , Wyoming, Rock Springs, United States, reflects our dedication to delivering top-notch services with convenience in mind.
For inquiries, please reach us at 307-362-5601. Explore our offerings on our website.
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5 Reviews on “First Bank of Wyoming”
Edit to add: the strategy of posting on a review that the business cares and will reach out to address the concerns, then making zero attempt to contact the customer in any way (including returning my follow-up call yesterday), says more about First Bank’s customer service and general ethics than anything else in my review.
Original Review: For small, simple transactions and requests, First Bank does well and if you’re careful, there are few regular fees. But when it comes to more complicated transactions or helping customers with financial issues, questions, or procedures, First Bank’s senior staff seems not only incompetent, but to intentionally be difficult and dismissive.
They are very small, and have limited hours with absolutely no help outside those hours. Most of their operations get shuffled to Glacier Bank, which is like their ‘parent bank,’ but there is no warning or explanation about which bank will handle what or when, nor anyway to figure out who you need to work with or contact. Glacier Bank is even more difficult to work with, and has reminded me in the past that I’m not their customer and I should be grateful for any help I get from them-an attitude that makes successfully conducting business difficult if not impossible. Plan to spend several hours and make multiple (3+) calls for any questions that can’t be handled by a front-desk teller at a First Bank location.
Their locations are also only in a few states, so if you travel at all you’re almost guaranteed to pay ATM fees. The one in-town ATM often doesn’t work, so even in-town I paid fees regularly if I needed cash outside of the bank’s normal hours. They advertise their app for mobile banking, but it’s hard to use, slow, and only offers extremely limited functions.
Overall they’re a cute throwback to banking 20 years ago, but frustratingly hard to work with and very limited on modern conveniences.
Funds put on hold, was told after seven days the hold would be released. Now all of a sudden its a ten day hold. Every time I’ve called I get a run around. Put on hold, so and so is away, etc. Highly inconvenient considering I am out of state and cannot go there in person. The moment I am back in Wyoming I will be closing all accounts at this bank. Please do not waste your time here, they have been far to incompetent in the past. Friendly does not make up for bad service.
I have used First Bank for decades. Ronee was so helpful seeing up a new account. Great customer service. So thankful for their help.
I’m 8 months pregnant and asked to use their bathroom before the Halloween stroll. I was rudely told no. It was 15 minutes before the event started and there was no one around. Don’t participate in an event with public if you can’t deal with the public. Will never use this bank and will encourage others not to either.
I’ve used this bank for at least 45 years, always nice to go in although I don’t have to much anymore and been a while. Walked in the wrong way (covid) my bad, but besides the lady that waited on me and maybe 1 other it was like I most certainly didn’t need to be there. Need to work on your public image in a major way, I thought the funeral parlour was down the street